Scopri il tuo soggiorno a Genval

Stayed in this hotel with my husband as part of a Leger Tour for 4 nights. Do not be fooled by the lovely pictures you see of this Chateau. Had to take our own bags to our room which involved dragging them up some steps (no lift to first floor) and then down a long corridor. The room was dark and no view from the tiny window so paid extra to change it for a lake view room which had a restricted view of the lake, slightly bigger than the first room, poorly stocked mini bar, lumpy bed, shaver socket not working - but it was better than the first room. Very limited on lifts in this hotel and lots of steps, only 2 outside areas to sit - one to the side of the restaurant and a center courtyard which was very untidy and uncomfortable. Service is practically non existent especially in the bar we didn't eat in the restaurant as we were told it was fully booked although it looked empty to us, think it was more a lack of staff then fully booked. Breakfast was ok but not 5 Star in fact nothing about this hotel is 5 Star quality except the prices. On the first night we were sitting in the courtyard and spotted a rat scuttling down the drain, we didn't thing much of it bearing in mind the location of this hotel but the next morning on our way down to breakfast we saw 2 more rats running down the corridor which is not what you expect to see in any hotel, although we didn't see anymore rats inside the hotel we did see more in the courtyard during our stay. The staff were pleasant enough but not overly helpful. All in all this is not a relaxing place to stay and would not recommend it and a long way off 5 Star quality.

Sono stata ospite della struttura per motivi di lavoro. La gentilezza e cortesia dello staff lo senti al momento dell'arrivo. Pulizia impeccabile. La stanza grande con vista parco, letto molto comodo. SPA disponibile sempre. Ristornate vario con cibi buoni. L'area convegni ampia e funzionale. Il parco intorno è tutto da scoprire. Sentieri da percorrere con la carta rilasciata dalla reception. Consiglio veramente la struttura

Everything perfect. I can recommend this hotel. Breakfast were so delicious and good choices of different meals.

We stayed overnight on our way home, and I would happily have stayed longer. We were greeted by Johan, who was delightful and friendly and welcoming. We checked in and dropped our stuff in our room which was spacious and quirkly styled. A very refreshing change from chain hotels. Bed was firm enough for me. We went to the bar and had a few drinks. The quirky styling continued. Someone has put alot of their own design into this place and I like that they clearly put effort in. Breakfast is a buffet that will satisfy most peoples needs. Some people have criticised it as being shabby, but it is an old hotel and they are clearly upgrading stuff as time goes on. Our bathroom was nice and modern and clean. Almost disappointing in its normal appearance as compared to the rest of the room. If you have no pretentions and can appreciate a unique hotel in a beautiful setting, and you enjoy friendly service, I cannot recommend this place enough.

Hotel moderno. Facile da trovare nel centro di Waterloo con il suo parcheggio. Siamo esplosi per una più grande stanza esecutivo. E 'stato ben progettato con un buon bagno. La ricezione era amichevole e accogliente. Il ristorante era eccellente, molto sopra le aspettative. Il colazione era buona con cereali offerti e una scelta di piatti freschi. Il succo d’arancio era deludente, ma così spesso è il caso. Molto conveniente per visitare il campo di battaglia di Waterloo, solo dieci minuti a piedi. I nostri amici, che si trovano in un'altra parte dell'hotel, si lamentano di rumoroso rumore notturno da una festa di (parlante francese) ubriachi fuori - quindi la gestione deve monitorarlo attentamente. Raccomanderò ai proprietari di installare un Suitepad nella stanza, perché questo consentirebbe di accedere alle informazioni locali, ai servizi alberghieri e al codice WiFi che ho sbagliato, perché era scritto a mano sulla nostra carta chiave. Il wifi è stato eccellente quando finalmente ho masterizzato la password. Infine, consiglierei l'aggiunta di un caricatore ad alta velocità per le auto elettriche.