Geo38 Premier Suites Genting Highlands

The venue is strategic, surrounded by lots of food, marts. It's very convenient. We will definitely book the stay again.

1. generally clean and comfortable 2. long queue at lift during check out period around 11am 3. noise cancellation not the best, can hear motor and car engine sound with all windows closed ("whoom", "boom", "pek") 4. gym not maintained, with 4x treadmill, all not functioning

Hi, Would like to suggest anti slip mats @bathroom. Is slippery upon contact with water & shower shampoo & gel. Daily house keeping is ideal to keep clean.

Sudah beberapa kali stay di sini. Cleanliness okay, amenities pon cukup. Location pon great. Just walking distance je nak ke shoplots. Akan repeat lagi next time

I book this hotel for a day trip to Genting Highlands. Check in was smooth. I have an issue with the rooms, but the staff quickly change my room after i inform them, hot water good, cooking appliances and washer with dryer good. Pool was big and warm . Overall satisfied with the stay

Pros: The location of residence is strategic as they have a linked bridge to eateries (mamak, cafe, many Chinese shop), convenience store, mart (7-11, KK, 99 Speedmart, family mart), petrol station (Petron). Somehow, it can be very silent and dark at night when walking at the bridge. The cleanliness of room is fair but could improve more as the sofa/couch is dusty and torn (I even had insect bites when sitting) but they cover up with a large cloth. The kitchenette had everything from utensils (spoon, fork, knife, scissors). It's equipped with an induction stove, a hood, a microwave, a refrigerator, big sink, dish soap, and a sponge. There was a cloth, but I knew it was not clean for ages because I almost fainted due to the smell, I had to wash it a number of times before using or else you could bring your own kitchen towel. There is also washing machine that has drying option, detergent powder, broom, dustpan, mop and a small portable clothesline. There is heater available but sometimes it goes off I doubt they have timer for the heater. The room was nice, but blankets and pillows are not properly washed and cleaned, it's obvious. The hall had TV box. They also had strong Wi-Fi connection. The hall also had small but wide coffee table, round dining table and chairs.The service from front office(maplehome) was nice and pleasant, one of them attended us was new or he was a trainee, but he still attends us well. The residence has a big swimming pool, child's swimming pool, a small exercise area, a small children's playground, a room with only one table tennis/ping pong table and a gym. The gym is quite a disappointment because there was 4 treadmill and 2 is not in service. One is showing error and one more couldn't even turn on (I have switched on all the plugs). The other machine was okay but only one or two can be used. The weight machine and others were very rusty and had no maintenance and cleaning. The only thing you can use is the dumbbell or weight, but it is also rusty. The lights can be turned on, but the fan couldn't so there was no ventilation, and I couldn't be in for more than 20 minutes. The sauna was in the washroom of the G(ground) floor, and it was not very safe as it is quite isolated from the security if anything happens, and it was locked because you need to inform the security and give your room details for them to record the usage of sauna. Cons: The main minus point in this residence is their elevator/lift. There were only 4 lifts in the whole block/tower with 38 floors. One of the lifts is under maintenance or I believe they it shut down, (tactics used by all residence/hotel to save electricity). The other 3 lifts were occupied every time. But the only thing I can't take it was during the checkout (on Sunday). Checkout time is 11am??? The number of people checking out is a lot and the lift will not stop until it reaches the top (38th floor). For your info, the lift stops at each level going up and going down. For example, I was on the 10th floor, and I could not go down as it have to go up first and then it opens at each floor until the top (38th). When it was going down, it opens again at each floor. So, I was stucked in the lift with no ventilation for about 30 mins, and I waited for the elevator for 20 mins. So, it's about an hour. We also chatted among the guest in elevator and all of them face the same struggle. Everyone waited for almost an hour for the elevator and mind you if we take the staircase, it is only accessible until G floor meanwhile the lobby is at the L7 floor (lower 7, lower than G floor). So, there is no way but to take the elevator. Next, is the environment that is silent and not much movement especially during the night which gives off creepy vibes. Furthermore, I did find a tiny baby cockroach under the shoe rack but I'm afraid it came from outside at the washing machine area.