The Woodward - an Oetker Collection Hotel

nice！

服務好，歺廳也很好

非常滿意的入住體驗

Yes, it’s a big statement. But having travelled quite extensively and stayed in some great locations and Hotels, I feel somewhat qualified. We enjoyed 4 nights in a Deluxe suite which was exceptionally comfortable, spacious, quality amenities and extremely well appointed. We arrived late due to flight cancellation which got us to the Hotel after midnight. Cedric checked us in without delay. Once in our room, we found a beautiful balloon display, champagne on ice along with chocolates and fruit - and a personal message wishing us ‘Happy Anniversary’. Wow! The lift deserves mention. To operate you simply tap your room card to call the lift. You are immediately told which lift is coming for you. The lift then takes you to your floor – there are simply no floor buttons and it works seamlessly. Other staff that pampered us and made our stay so memorable – Raphael at breakfast, Max and Celine at dinner, along with Jennifer - Maître d’, and the sensational Thomas - Sommelière, who gave us help choosing, and shared his knowledge of wines.

I felt quite ashame to have this kind of servie in a 5-star hotel in Geneva.... As I arriver, the person at the reception barely said hello and typed on his computer for about a minute before proudly telling my first name....then a second colleague arrived and did the same... They then asked me for my ID, even though I had stayed there before. When I asked why, they said it was their policy to ask for identification for each stay. For information, this is not the case in other five-star hotels in Geneva. I was then driven to my suite: for the price, facing north was not a great surprise. But I was most annoyed at not having my luggage in my room: I had delivered it in the morning, and they had not brought it to the room by 7:00 pm. It then took about half-an hour to bring it. I then ordered room-service. They promised to have it delivered within 20-30 minutes. After 40 minutes, I did a first call, asking when it would arrive. They said 10 minutes. After 15 minutes, I called again, and they said it would arrive soon. It finally took 60'. What is even more interesting it that they bring the (good) food on a fairly high tray. But all the seating options are either a sofa, or a low armchair....therefore very inconvenient to sit! Other than that, the bathroom is very large and nice. The amenities are of good quality. I did not find the sheets and the bed particularly comfortable however. And it was impossible to regulate the temperature on the digital panel (you can move it from -3 to +3, but when putting it on +3 it would stubbornly come back to -3). There was no follow-up on my complaints, which was quite disappointing.