Hochfirst Luxury Mountain Resort

This has been by far the best skiing experience in our lives. The owners of Hoch First Hotel went out of their way to assure excellent service, attention to detail, as well as elegance of the interiors. The entire personnel, including the front desk as well as drivers of the shuttle, servers, sommelier, restaurant managers, janitorial staff, and ultimately the chef who even treated us to a stuffed turkey Thanksgiving dinner did an excellent job making us feel like at home. The indoor outdoor heated pool and wellness area were absolutely amazing. The ski-in and ski-out experience could not have been any better. We highly recommend this hotel experience and will definitely return in the future.

The friendliness of the personel unfortunately couldn’t avoid this 3 star review. With A hotel at this level a guest has the right to demand perfection. And even when something goes wrong the offered solution should comply with the level of quality A hotel like HOCHFIRST claims to offer. Our reservation at the Spa which was arranged as A surprise for my wife and daughter two weeks before arrival went completely wrong. No worries, because these kind of things can happen and aren’t too difficult to resolve, right? Well, this hotel succeeded in making us feel completely unimportant by first ignoring us the three days after this incident, and then offering a cheap and unelegant solution (ignoring my daughter) that almost felt like an insult. I felt ashamed to be confronted with such a situation and expressed this on several occassions during our stay. They did nothing with it, went on smiling as if nothing happened and ignored the complaint completely. After returning home I received an e-mail appologising for the late reply (again) and asking me if I would appreciate A phone call from the director. You know what I would have appreciated? The director had A whole week during our stay to talk to me, but chose to call me AFTER we checked out and returned home. That phone call was purely meant as damage control to avoid me from writing A review like this. Dear HOCHFIRST management; please learn to take guests seriously, or at least give them the feeling they are been taken serious. It would have been a pleasure to write how friendly Daniele and Anji and herr Oliver welcomed us in the restaurant, but not being taken serious and being ignored has put A shadow over this. A missed chance for HOCHFIRST. And two more things: the orange juice is being presented as fresh but definitely doesn’t taste like that. And the sauna is textile free for hygiëne reasons while at the swimming pool upstairs NOT ONE GUEST takes A shower before entering the pool (A sign is also missing) so this definitely needs improvement. If you are willing to pay A premium price for A premium hotel and don’t mind details as described above, then hochfirst might surely Be your choice.

We are back from the wonderful Hochfirst , what a week! We had the Sky Suite and our boys shared a suite opposite our room. It was great to be welcomed by familiar faces and food is simply exceptional. While our rooms were definitely premium (over £1000/night inc food without drinks) accommodation and food is still so much better value than anything we could find at Lech for example. Worth it and will book again next year.