Vaya Seefeld Inklusive Seefeld Gästekarte

I escalated this to reception on arrival. We were told you had no space to accommodate this. We did confirm through your hotel email address at Christmas 2022, and this was confirmed by a reply email that all superior rooms have a bath facility as advertised. Ours did not. 2. The balcony did not have any outdoor furniture to enjoy the view and a drink after skiing. As advertised. We escalated this to reception and this was rectified. 3. The room did not have the facility of a SAFE. As advertised. We escalated this to reception and were told that you were three safes down in numbers. A safe did appear 21.02.23, but was sealed and locked and could not be used. 4. The room does not accommodate WIFI. As advertised, due to the distance from the router and the barrier of the fire doors. We can only access WIFI from reception and this was reported to reception. 5. On day 1 in the AM, I reported to reception that the light coming into the room was so intense that I could not sleep, and I asked that it be rectified by my return from skiing that PM. We did report this as soon as we arrived on the 19.02.2023. On return from skiing that afternoon, nothing was rectified and the thin curtains remained. We again escalated that we did not have suitable curtains in the room. We were told there no curtains were available. I will add that the children’s play kindergarten looks directly into our room. And potentially those children would see two grown men naked dressing. I believe this is the second booking of this new room facility, and that the previous guests had to have black out plastic installed to the glass to rectify the issue. Therefore you were aware of this issue and continued to sell the facility as complete, as per your advertised site. 6. The room did not have a telephone as advertised by your site and does not have a phone plug. We did report this to reception. In an emergency this is essential. 7. Also there was no mini bar as advertised. We did report this to reception. 8. Finally we were seen by David, the duty engineer who bought us curtains from an empty room, to which I myself scaled a ladder to install. David out of all the staff employed at this facility in reception, was courteous, had customer service values, and achieved what would have been a simple resolve to our curtain issues. It is clear to us that these issues have been discussed at a local level, as they may not have escalated to you. 9. In total we visited reception 6 times to escalate all of the above issues. 10. In all this has not been a pleasant stay. And quite stressful. I have not been listened to. All of these issues could have been resolved. Easily. 11. Three days later on checking out, the reception staff asked if we received our 20% VAYA coupon for any future bookings. We said no, and they looked very surprised. They said, what you haven’t been contacted. Response, No. 12. Then the manager finally appeared. We questioned him if he had received the email or actioned the con