Hotel in zona Kulturzentrum Sthuham, Gemeinde Micheldorf In Oberosterreich

Dieses Hotel hat schon bessere Zeiten gesehen. This hotel has seen better days. Gut fanden wir den Wellnessbereich, vor allem ＞ das Hallenbad. Toll. We found the wellness area to be good, especially＞ the indoor pool. Great. Der Empfang sehr freundlich und das Frühstück war ausreichend. The welcome was very friendly and the breakfast was sufficient. Schöne Spazierwege direkt vor der Haustür. Beautiful walks right outside the front door. Auch die Sauberkeit war Top. The cleanliness was also great. Nicht so gut ist der Zstand des Hotels. Dringend Renovierung bedürftig. Bett knarrt und die Matrazze ist zu weich. Duschkabine Dichtungen und Tüt kaputt. Schade. The condition of the hotel is not so good. Urgently in need of renovation. Bed creaks and the mattress is too soft. Shower cabin seals and bag broken. Too bad.

Nel complesso, il servizio è buono, ma devo descrivere la colazione come scarsa. Il caffè è buono, ma è anche il migliore.

I booked an apartment for five people (this apartment can fit up to 12 people) for 2 nights. I then received an email that the number of guests is one. That was weird because the minimum number of guests for the apartment is five as you can see in the attached photo. Upon arrival after hours at around 6 PM, there was no one at the check-in desk. Our key was placed at the check-in desk and our last name was written next to the room number. That room had two twin beds stuck to each other. It was tiny and very different than the apartment that I booked online using ***********. I tried calling the number that they had and when I did I heard a vibration of a cell phone at the check-in desk. I tried contacting *********** and they recommended I speak to the property directly and when I stated that I couldn't get a hold of them they asked me to email *********** and that they would get a response to me in 24 hours. Eventually they did respond saying that the property has been contacted but they did not hear anything back from them, so basically *********** was useless. In the meantime, I had to go next-door to ask for help. The lady next-door called one of the housekeeping ladies who then came down and tried helping us. She then called the man who came and gave us the apartment. That man did not even smile or apologize to us. The apartment was decent, and spacious, however the beds were too soft. It had a nice terrace. There were two bathrooms in the apartments one was a good size and the other was tiny. There is no air conditioner, as many other hotels in Europe. There is no elevator the stairs leading up to the apartments are pretty steep. The breakfast was decent. Parking is offsite and there's about a five minute walk. The town is small but pretty. Overall the stay was pleasant, however the check in experience and the incorrect room and no one at the check-in desk was very unpleasant. At check out, there was another lady who seems to be more involved and had a smile on her face and apologized for the experience we had.