Heitzmann - Hotel & Rooftop

Food ok,service excellent!Frankie is a lovely, charming, chatty person,who attrects the customers.The chubby young lady is (Annemarie?) is rude,arrogant and no smile on her face..The company really hiring rude receptionist?! Disappointed! No returning back because of her rude attitude during service! I have heard Frankie was resining because of her,interested..The magament should think!

Recently got back from my yearly ski trip, having stayed in Zell am See, in numerous locations throughout since the early 2000s. I would like to start this review by acknowledging the staffs excellent work and attentiveness. However I have gained strong opinions elsewhere. Before starting the trip, I had requested a room upgrade, which thankfully I did get. However the Spa bath in said room didn't work at all which was one of the main selling points of the room upgrade, as this is advertised all throughout their rooms on the website. ( I was going to bring this up with a manager/ owner, however I didn't want to disappoint or spoil my ski holiday anymore going off what others have said, which I strongly believe is accurate ) The hotel room was clean, and large which is a positive, however we found the dining experience to be extremely lacking for a 4 star ski holiday, and reminded us more so of an undignified "British friendly" menu that you'd find in Albania, including items such as fish and chips. Breakfast in the morning was slightly more acceptable, however we also found that if you weren't down within the first 30 minutes then anything worth trying had already gone and wasn't being replenished. We were early for breakfast 80% of the time, however we also found that breakfast opening at 7:30 was also an issue if you're actually a skier and care about being able to get first tracks in the morning, as this is difficult execute without rushing around. 7 am would be much / and has proven to be much more successful in the past. The main issues are around dinner. Having stayed in many hotels in Zell, and returning to them, we have always received an excellent and beautiful variety of Austrian food / European foods / buffets every night. Always satisfied at the end of the meal, and feeling well looked after. Unfortunately this wasn't the case this time. Meals varied from Melon and Ham starter, to Cream cheese tartine with pesto, however 1/2 of the starters didn't even come with the pesto and was just a lump of cream cheese tower on a plate. To the mains including but are not limited to ; a chicken drumstick on a plate of pasta with a white sauce, fish and chips, a "cheese dumpling" which resembled more of a left over morning breakfast, fried into a patty, a schnitzel the size of your palm with a side of 1 baby potato quartered, fish risotto that resembled a poached frozen fish for the spar shop, to name a few. If you are dessert lover, also look elsewhere as it was also a variety of limp half portion strudel or the same chocolate mousse in different formats. Due to the food we spent many of the nights skipping dinner and searching town instead. In conclusion: if you're looking for a room only or BNB if its your last resort maybe go here, however if you want to feel like you have had a fulfilling holiday book elsewhere. Unfortunately we have never been so disappointed.

Good size comfortable room with plenty of storage space and nice balcony. Comfortable bed. Good modern bathroom with powerful shower. Nice breakfast buffet. Didn't try the evening meal. Nice bar and friendly helpful staff. Ski boot room is a bit cramped but fine if you can avoid using it during the peak rush. Good location for skiing - short walk to the lifts/ ski bus and in the heart of town for the evenings and apres.

Lovely hotel with friendly staff. Nice lobby and bar area. Sauna facilities were great. We had a studio room which was spacious and clean. Negatives: Food was not great at dinner time. No free tap water, had to pay 5 euro for 1litre of water at table

I had an amazing stay at this hotel! The property was spotless and beautifully modern, creating a welcoming and comfortable atmosphere . The food was absolutely incredible – every meal was a treat, with a wide variety of delicious options. The staff were exceptional: friendly, attentive, and always happy to help . Their professionalism and warmth made my stay even more enjoyable. The location couldn't be better, It’s just a 5-minute walk to the City Express lift, making access to the slopes incredibly convenient. Plus, being right in the centre of town, close to all the shops, restaurants, and other attractions. The hotel also has a wonderful spa area, including a sauna and steam room, which was great after a long day on the slopes. It was the perfect place to relax. One of my favorite spots was the lovely, cosy, and relaxing bar area. It had a warm ambiance and was ideal for unwinding with a drink. Overall, this hotel offers the perfect combination of cleanliness, style, fantastic food, a charming bar, a luxurious spa, and an unbeatable location. I would highly recommend it.