Verified traveler
9 agosto 2022
Overall, a really great hotel and the location is beautiful. The staff were really friendly, however the room wasn't ready when we arrived an hour after check-in. That would have been fine with us if we were told, but we were sent to our room and a lot of the basic amenities were not ready (water, coffee, hand towels, bath mat, bath towels, toilet paper). The water, coffee, and hand towels were brought to the room within 15 minutes of us getting into the room before we even noticed their absence. We had to call for bath towels twice, the second time after waiting more than 20 minutes in a wet swimsuit because we didn't notice the lack of towels until too late (my husband had to dry off after his shower with a hand towel). Similarly, less than half a roll of toilet paper was in the bathroom and had to call twice for toilet paper. We would have been happy to wait 15 more minutes for the room to be completely ready instead of rushing us in.
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