Hotel in zona Laurel Inn Condominiums, Gatlinburg

Great room, friendly staff, great breakfast! Enjoyed how it was in the mountains a bit and was quiet and peaceful! Definitely will be back again when we visit Gatlinburg! Also parking was great and had lots of room as well! Staff made sure we were checked in quickly

Ottimo.

Venite a giocare a Dafuganguan, trovate questo hotel online da Trip.com, il rapporto costo-beneficiario, l'ambiente geografico è buono, sulla strada principale della città di Gatlinburg, il viaggio è conveniente, la signorina di accoglienza è una gioia indiana, entusiasmo e gioia, la necessità di trovare, la colazione può essere molto ricco.

Okay there’s a bit to talk about here. Mostly good! Cons: If you are a bit of a clean nut - this place isn’t for you. The one *major* thing that bothered me was the bedding. There wasn’t a mattress cover between the sheet and the mattress and I just kept thinking about everyone who laid there before me. The carpet was in need of a steam because if you walked barefoot it made your feet turn black. I wore my flip flops the whole time. The room smelled a bit like smoke and we ended up going to get an air freshener. We did also have turn down service but they only did our bathroom and didn’t make our bed. Very funny lol but we weren’t too upset. I think the place just needs to be renovated/a deep clean and it would be perfect. I was in room 266. Also, the breakfast isn’t eggs and bacon etc. It’s biscuits and gravy which in my opinion was not the tastiest and simple things like cereal and bagels. It’s great in a pinch. Pros: That river balcony is everything. It’s such a soothing sound and you see bears almost every day. We saw 3 bears during our stay. I would come back just for that! There are two pools which are often never used. There is one that seems to be for adults which I had to myself one afternoon. The walk to town is about a mile one way - which after hiking the smokies all day is the last thing you want to do but it’s nice to be out of the crowds. Amazing breakfast and bbq spot across the street. The staff were so nice and helpful. Overall - happy with the experience but I am someone who is picky about sanitation and that’s why I docked the star. You get what you pay for. If you don’t mind an older spot that needs some love, this is a perfect place.

La prossima volta.

The housekeeping staff was very helpful. The room was clean and spacious. We were in the building across the river. Member of party was not able to walk to breakfast area and the parking area was severely lacking enough spaces (not to mention hard to maneuver in). So we were never able to take advantage of the complimentary breakfast. The parking area for the room itself was small. There were cars having to park wherever they could. The kids really enjoyed the geese and ducks and other critters we saw in the area. By being on the first floor, we were able to enjoy the animals up close. And we enjoyed being next to the river. It was very peaceful.

Checked in 10/11 when we arrived at our rooms we had 4 there were 16 of us one room we could not get into. The card unlocked the door but the security bar was in place and we couldnt get in. Tried calling front desk several times with no answer. Went down to lobby to find around 20 men that did not speak English in the lobby being very loud and disruptive. They would crowd in front and put there phone in the young lady at the desks face im assuming translating it to English. When i got to speak with her she had manger on the phone so he was telling her what to do to get into the room She came upstairs and tried with a piece of copper wire that was unsuccessful. She said she was going to go get a different tool and we continued to try to get the door open knocking and yelling to see if anyone was in the room with no response. We worked for 45 minutes or so and finally got into the room, to find a lady with 2 children in the room. She was yelling at us to get out. Which only one stepped inside to try to explain why we were there. Something was very suspicious about her. So i went back downstairs to tell the young lady at the desk that we have another issue she still on the phone with the manager and said she would get a different room. Before we had asked for a different room we were told they had no vacancies they were book. But somehow had a room for us then. The young lady was still dealing with these men in the lobby. She came up and entered the room to check and be sure it was good. Shame on the manager for not coming in to assist her, she said she was the only person in property for all night. Ifeel that was a very poor manager that left her in that situation However was very concerned with her safety. And ours as well at that point. So and hour and a half had passed and it was almost midnight before we got a room. On Sunday morning we went up to the breakfast are and there were all those same men very load and rude crowding taking up all the seating and taking 3 plates of food at a time. I would not recommend this hotel to anyone. Its a beautiful facility but the management is terrible!

Excellent, clean, and lovely hotel. The food is good. The hotel and rooms are clean and fresh. Lots of attention to detail. Very professional and friendly staff. The space in the rooms is great - well laid out. I was pleased with my stay and you will be too.

We have stayed here several times in the past. As you can see by my previous reviews. Unfortunately the renovations must have been cosmetic. The place again is looking very tired. I actually watched a cleaning lady use a lint roller type of contraption on the end of a broom handle to “vacuum “ the floor. Not one vacuum cleaner was seen anywhere on premises with any cleaning lady. One lady foot mopped the bathroom floor with a dirty guest towel. It’s like a restaurant, once you see the bad things no matter if they improve, you can’t unsee it. So I’m done with this hotel. I’m sure it happens everywhere but when you see it. 🤔🤔 you start questioning everything . The breakfast was like it was cooked way earlier. We got there at 7:30 and the biscuits were rock hard. We asked for fresh and she said that’s it. The eggs were room temp and everything else is mediocre. The waffles were good. Very low grade syrup. It’s Best just use butter and fruit. I get it times are changing and food prices are rising, but if it’s sub par just stop offering it. The room prices were on par with others around the area but the amenities were definitely lacking here. The whole place smelled like my grandparents basement from the 70’s. Not too terrible but a definite musty damp smell no matter where you were in the hotel. Beds were comfortable, room was adequate once you stopped noticing the musty smell. BOTTOM LINE: This used to be my go to place for price and convenience and quality in pigeon forge. Maybe it’s a combination of factors, staff, environment, inflation etc why they have let it get into a motel 6 category but I’m done with this place for good or until some SERIOUS changes are made. We had a family weekend and we had three rooms here. All members felt the same as I do. Unfortunately it was me that made the reservations for the family so I had to endure the complaints. I WOULD NOT STAY HERE AGAIN OR RECOMMEND ANYONE ELSE TO UNLESS SOME LARGE CHANGES ARE MADE. **side note. Front desk staff were very friendly and professional