Utente ospite
21 agosto 2023
This hotel has gorgeous views of the mountain range, easy walking paths to downtown, and its light-filled, wooden structure adds to the lovely ambiance. The spa treatments from Heidi and Eva were fantastic, from massages (the pine wood was especially unique) to facials. The food from breakfast to dinner is consistently fantastic. Our favorite new breakfast dish is Kaiserschmarrn. We had some lovely soups and small dishes at lunch, and the dinners, although a bit pricey for the area, featured a diverse mix of local ingredients. The cocktails and wine list had something for every palate (Rosemary and Apple Spritzes were nice twists on the classic Aperol), and we really enjoyed exploring German and Austrian red and white wines. They also had a nice selection by the glass. Tumay at the Front Desk was wonderful and an excellent resource for sightseeing. Service challenges in other aspects of the hotel, however, left us feeling that this property has an unfulfilled potential. For a family-run, 5 star hotel, we would have expected more personal service and premium amenities. We hope they make some adjustments in the future. There is no bellhop and no one offered to help us with our bags, a small thing but something most 5 and many 4 star hotels offer elsewhere in Germany and certainly elsewhere in EU. When I tried to hint to the front desk person on duty that we could use some assistance by asking if there was a trolley, she pointed me to a trolley in the corner of the lobby, indicating that guests are expected to be their own bellhop. The rooftop pool has only an honor bar with a few chilled bottles of beer and prosecco. At a 5 star hotel, I would expect bar service at the pool and maybe a few bites available. Even when the pool area was full, no waiter in sight. The ground floor restaurant has bartenders and waiters all day, and a nice snack menu in the afternoon, so there is no excuse for them not sending a waiter even once every 30-45 minutes to take orders from noon to 6pm. While the room overall had a lovely ambiance, there was no ceiling light and it could get a bit too dim at night. The hotel, in an attempt to be environmentally friendly, offers small bars of soap for washing and combined shampoo/conditioner rather than offering liquid shampoo and conditioner. I am all for reducing plastic use, but these products were not a quality substitute. The "shampoo/conditioner" bar did not lather well, and was not appropriate for detangling long or curly hair. It did not moisturize at all so we had to buy shampoo and conditioner from a grocery store. I wonder if locals who have finer hair have less trouble. The other hotel we stayed at in the area, Das Graseck, used refillable bottles of premium French shampoo and conditioner to reduce plastic use, and that is a 4 star hotel. A 5 star hotel like Werdenfelserei should be expected to offer premium products even if they are natural. The bathroom trash is tiny and lacks a foot pedal. A regular one wi
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