Utente ospite
16 marzo 2024
I stay in Premier Inns across the country all of the time. The last time I was at Gargrave was 2014 I am guessing and was surprised and disappointed to see that this hotel has not been refurbished. I cannot fault the check in staff, they were exceptionally friendly and helpful and Nicola helped me with an important request concerning my booking but I did mention to one of them how come this hotel has not been refurbished like the others. I will list the faults. And these are faults as I stay at many Premier Inns from Dunfermline to Hayle, from London Edgware to Burnley. Firstly the smell of the room when you enter is awful, a musty, damp (maybe tobacco) smell. The bathroom is dated, the mirror needs replacing and the joints are grime filled. The TV has very limited channels and the guide doesn't work because the clock has not been set. The fan in the bathroom is incredibly noisy to the extent I had to take a bath with the light out. The spare pillows I could not use as there was no seal on them which there should have been and I guess they had not been replaced by the way they were in the pouch. The sofa bed which thankfully I had no other guest to use was absolutely awful. It was dilapidated and in need of replacing and I would never sleep on it. The windows had condensation and wet on them, the carpet needed replacing. Bear in mind, I will say it again, I 'know' what a Premier Inn room should be like. For example you can tell how old a Premier Inn room is like if it is pre-card slot for the electric to work. This is way before then. Why on earth has this hotel not been refurbished ?? I stopped using Travelodge in the early 2000s because they became so ran down and unfortunately this hotel was on par with one of those. It's such a shame and really quite annoying as the staff are a gem here and it's location was very good for me but I just don't feel I could stay here again because of the state of the rooms. I do feel I want to take this matter further so will be emailing Premier Inn to ask them when this hotel will be updated. Parking excellent by the way, lots of spaces
Traduci