Hotel Cortina

We stayed at Cortina for 7 days this July. We booked via travel agency and didn't have much of a choice in hotels so we chose this one. I read reviews beforehand and it looked like it was going to be a nice hotel with nice and helpful staff. I emailed the hotel prior to arrival asking for a parking space, to which they replied yes. There were few spaces in front of the hotel. However when we arrived, we were told we can't park the car in front (others did however throughout the week) but instead about 1km away to a public parking space. None of this was mentioned in the email, that parking was so far away. Through the whole week Luigi seemed annoyed with us, hardly said anything and made us feel unwanted customers. Older lady, younger man and woman at breakfast were great though. Bed was not very good, only 1 superflat pillow on the bed, no duvets just a sheet to sleep on. We asked for another set of pillows and were given them, but we ended up buying new, proper pillows from a shop. Air-con, although it being super hot 36-38C everyday, was turned off in the evening for the night, so it was never cool in the room. It worked bad. A fridge would have been good to be able to have cold drinks in the room. Breakfast is not buffet, its served to your table with selection of hams, tomato, cheese, rolls, orange juice and croissant. Also a choice of coffees are served. Varying by day, they also bring a dish, one day scrambled egg, another some bean dish. Most were disgusting (and they did not ask if we want them, so felt bad not eating them). Location was great and gladly we had so much to do everyday that we only slept in the room and for that it was ok. Next time though, we'd choose a different hotel.