Utente ospite
7 maggio 2023
We booked this property with a very short notice and limited options on a bank holiday weekend. For a start is not a hotel nor bed and breakfast, is just a room with a private bath room. No place for breakfast, limited attendance in reception. There is a bar downstairs and the bar staff will come on call to check on you if requested. For a start, we didn’t set off with the right foot, I received a call that my booking had to be cancelled the night prior to check in as per a mistake in the inventory and availability, with no other counter option rather than me booking somewhere else. According to other reviews, this seem to be a habit and I assume they try to cancel your booking when they have another request for a longer stay or most suitable business for them. As I had not given too much thought in booking this accommodation in the first place, I was not really bothered. What did put me off was the fact that I was asked to cancel the booking on my side under the premise I would not be charged, when the whole situation was caused by them with no apologies or reasonable explanation. The following day I was offered the room again as they said it was a mistake and misunderstanding. We decided to still check in as it was an inconvenience to look somewhere else when we were on our way to destination. The room was OK, on the third floor so not a lot of noise from BAR downstairs. It’s an old building that would welcome some refurb, but room was clean, bathroom was functional, we had basic amenities and size was suitable. Location is great, but staff could do way better. Wouldn’t stay again.
Traduci