Hotel in zona Moody Gardens, Galveston

Albergo bello, stanze ampie e confortevoli. Spazi ampi e luminosi, piscina, SPA e altre amenità. Sicuramente adatto alle famiglie con bambini. Buona la posizione a circa 15 minuti di macchina dal centro storico. Personale gentile. Pulizia non sugli standard europei per un albergo di questo tipo, ma il linea con gli standard del sud degli USA. Macchina del caffe' in camera. Un po' disorganizzati: abbiamo preso in pacchetto che includeva anche la cena e lo spettacolo di Natale e la festa della luci. Nessuno sapeva come rilasciari i biglietti per le varie attività (in teoria avrebbero dovuto arrivare per mail). Poi alla fine siamo riusciti a risolvere usando la mail della conferma della prenotazione, ma è stato un po' complesso. La seconda sera abbiamo cenato al ristorante, ottima la qualità del cibo, ma abbiamo aspettato quasi un ora. Decisamente troppo. L'ultimo giorno non abbiamo potuto fare colazione perché erano sovraffollati e dopo 15 minuti di coda hanno ”chiuso” dicendo che si doveva aspettare un'altra mezz'ora perché non c'era abbastanza personale. Noi dovevamo partire e quindi abbiamo dovuto rinunciare alla colazione. Questo è veramente inammissibile in un albergo di questo tipo.

Had only an overnight stay for an early appt at Shriner's the next morning. No complaints whatsoever. We loved the indoor pool and hot tub. Our room was spacious and comfortable. We had a 2 double bed suite with fold out couch. Everything was clean. Staff was friendly and checked with us to ask if our room was ok. The breakfast was plentiful and had a variety of choices. I don't usually eat oatmeal but I could not pass up the oatmeal bar with all its toppings and fruits and nuts. There was 3 types of juices, eggs that were scrambled and boiled, jalapeño mini-quiches, sausage, cereals, various breads, milk, yogurt, waffles, fruit and coffee. I had read someone else complaining about the smallness of the pool. I think some people forget that Galveston is an island with very limited space. The island has had to be built up several times to remain above the tide. The city has weathered many storms, and things are not going to stay pristine in that harsh sun and salt-spray environment. Target is right across the highway via an underpass, so easy access. There is a view of the bay but again, it's not pristine. It's a port city, thus it looks like one. We will definitely stay again.

The first night I was there they gave my room key to a very drunk that wasn't a registered guest, I called the office to ask for help. They said someone will be right up, NO ONE EVER came. I finally had to call the police after about an hour of her banging and yelling at my door, my children frightened of course. They took her to jail. I went down to the office to see why someone gave my key to this very very drunk lady. Not even bothering you check with me to see if I wanted her to have a key or if I knew her or anything. The one guy that was there said I don't know who have her a key. Lying straight to my face. I asked when the manager would be in and name, he said 10 and gave me a guys name. Considering how late it, I wanted to calm my daughters down and get them to sleep. The next morning, I made them change my room. I went from a partial ocean view to a brink wall view. The room was like a cave! Not to mention giant bugs and baseboards literally falling down. This was around 11ish, I waited was for the manager. The manager didn't even get there until 1145a. Then when I asked to speak to him and was informed it was a woman (another lie) she would even come out of her office to talk to me about my safety concerns for my children and I. Telling me to speak with the GM the following day when I would already be gone. I asked for a refund they said since I need oked through them I would have to cancel through them first. I spent and hour or n the phone with them as they we're unsuccessfully able to get ahold of the manager who was the one one who could fix this issue. However, again she refused to talk to anyone. However passing along the message since it was after 12 she wasn't going to give me a refund for the night I wasn't staying or doing anything to fix the issue from the night before. At this police police and my lawyer are going to have to get involved since clearly they do not care about the safety and well being of their guest. Nor, give refunds when they screw up. So I had to cut the trip short and watch my daughters cry because we we're now going to have to drive 6hrs home and not get to play in the sand. I paid 675 bucks for this nightmare! Not to mention the deposit! So livid right now!

Suggerimento: tutti con balcone sono inclinati verso il mare, e la posizione del piano è inideale.Si consiglia di vedere la sala scena del mare ad alto livello, anche se non c'è balcone, ma il Golfo del Messico è ancora molto buono. Valutazione: il servizio della reception è buono, l'edificio di parcheggio dell'hotel 2F è direttamente alla reception, le strutture della stanza sono complete, la sanità è buona, la distanza diretta tra l'aeromobile di Lexington 5KM, il Museo d'arte del South Texas progettato da Philipp Johnson è disponibile a piedi, molto raccomandato!

Il San Luis Resort e Spa è il migliore 8n Galveston PIRIOD!!!! Ogni volta che porto la mia famiglia, restiamo sempre qui e ogni volta che superano le nostre aspettative. Tutto è molto gentile, attento e sempre vuole andare il miglio extra per voi. In questa particolare viaggio siamo venuti qui perché era il concorso di danza nazionale di mia figlia, così come il suo compleanno e sopra quel compleanno di mia moglie e io, e quando facevo il check-in ho menzionato Connie al divano front e lei ha suggerito E' un'operazione di N8CE per mia moglie e mia figlia. Connie e Camille il concierge si occupava di tutto, hanno avuto una dozzina di rose rosse e strawberry copertura in cioccolato per mia moglie e un torto di compleanno e un piccolo mazzo di fiori per mia figlia e mi hanno fatto sembrare il migliore!!! Grazie tante Connie e Camille, ragazzi sono grandi!! . Voglio ringraziare anche tutti i TH3 Resort, tutti i ragazzi del Vallet Parking erano sempre gentili, la cameriera alla piscina. Mi dispiace non avere i nomi, ma erano grandi anche. So che potrei essere un po' più costoso, ma dico sempre: ”Tu hai quello che hai pagato e quello che è più economico finirà molto più costoso!”

Avevo un altro momento fantastico!!! Amore la posizione le strutture tutto. Un posto così meraviglioso per godere una serata vicino alla piscina o camminare attraverso la strada e tan sulla spiaggia! Certamente non posso aspettare di tornare!

Hotel vicino alla spiaggia davanti e la camera era bella e aggiornata. Buona vista e goduto di nuotare nella piscina. Rimanere qui.

My husband and I walked in to this beautiful establishment after having a bad experience at a local B&B. From the time we walked in on September 19th until the day we left on September 25th we were treated like family. Everything was perfect! We even received a special gift on our anniversary! We would like to thank Lila and Caitlin for making our anniversary special especially after our bad experience elsewhere. Their kindness made our day and brought joyful tears. I might add they were always there to answer any questions we had with smiling faces! These two ladies are awesome! Thank you!!!! We would definitely recommend staying here.

The room we were given was on the 2nd floor right next to a room being remodeled. The first two days had jack hammers removing all the tile so loud you could hear it in the lobby so you can imagine how it sounded in our room from 8 to at least 5 both days. Went to the front desk to complain and the girls first response was ”You want to check out!” In the most hateful tone. I said no because we had plans for the rest of the week and other friends were in the same hotel. I asked if there could be some type of compensation for the noise and she then said ”Who are you?” in the same hateful tone with a bonus look of disgust. She left to talk with the manager and was gone several minutes only to tell me there would be no compensation but”you can move'. Thus was tempting since our ocean view from the balcony was of the top of the covered entry to the hotel. I asked to speak to the manager, she was gone even longer and passed me off to the bar and food service manager, Chris, who explained the manager wasn't there. Chris was very professional and sympathetic, took notes, offered us free lunch, and drinks and said she would give the info to the manager...never heard from the manager and nothing else was done. As a side note, the TV was fried when we moved in and had to be replaced. The maintenance guy was quick to respond and replaced it with a brand new tv. The chiseling stopped by day 3 but constant hammering continued for 2 more days as late as 7 in the evening. We come here every year....our group numbering 11 thus year, will definitely be looking for a different hotel. Worst experience ever!