Based on the motel's photos showing an inviting full pool, I booked a 3 day stay in August. On arriving, it appeared that the pool had been covered and closed for the entire season-- or maybe years. What could be seen from the fence looked completely deteriorated.
Most of the motel is closed (condemned? about to be torn down?) and only a small section of the motel had a few guests crowded into it-- the parking lot was very deteriorated, like gravel, and it was difficult to park. The room itself was aging/average at best; and the door was almost impossible to open (had to have another guest help me, twice, and they had the same problem). Refrigerator made loud noises all night.
Worst of all, I asked that evening if I could cancel my other 2 nights, they said sure, just do it at check out in the morning. At 7 a.m. I checked out, was told I'd have to email the manager to request a refund. The refund was denied, said it was in the (presumable fine print) in the Orbitz booking. Also tried to get refunded the last 2 nights through Orbitz, a process that took 2 months, and was again denied. Turns out one could only cancel a day BEFORE arriving. Buyer beware! Based on this unpleasant experience I've completely lost faith in Orbitz and will not use them again.
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