Joe's Resort Bentota

We had an extremely unpleasant experience at this so-called ‘4-star’ hotel. From the unhygienic conditions to zero accountability from the staff and management, this stay was a complete disappointment. Check-in & Service – No Concern for Guests • Arrived at 9 PM due to heavy rain, yet no one offered dinner options or even checked if we needed anything. • No phone in the room meant we had to keep running down to the reception for help. • WiFi was weak, and it took multiple follow-ups past midnight just to get the router fixed and toiletries provided. Lizard Infestation – No Action Taken • The room had visible gaps, allowing lizards to freely enter and exit. • On Day 2 at 6 PM, we spotted a baby lizard in the room. Brayan (front office staff) arrived with Mortein, but after a quick look, he left. • By 7:30 PM, a larger lizard appeared on the ceiling (too high to spray), along with another on the wall. • Despite spraying 1/3rd of the Mortein bottle, lizards kept appearing. • Between 8 PM – 10:30 PM, we spotted three more. At this point, Brayan stopped answering calls, leaving us to handle the situation ourselves. • My asthmatic mother had to sit outside because the Mortein fumes made it difficult for her to breathe. Lack of Support from Management – No Empathy • At 11 PM, with no response from staff, I had to go to the lobby myself to find someone. • Another staff member came, acknowledged the lizards but did nothing to remove them. • We requested a room change, but staff initially refused, claiming the hotel was full. • Only after insisting on speaking to the manager, Mr. Laxman, did he offer to move us—to an “Out of Order” room. • Instead of apologizing, Mr. Laxman asked his team to check the dustbin for the lizard’s dead body, as if we were making it up. Room Change – Another Setback • We hurriedly packed and moved, but when we requested the key to our old room (in case we had left anything or needed the fridge/bathroom), we were told: “You’ve chosen the Out of Order room, why do you need the old keys?” • The new room had a non-working AC, no mini fridge, non functioning lights, a broken shower faucet, and a broken toilet seat—making it impossible to even take a proper shower. • Bedsheets were dusty and itchy, making sleeping uncomfortable. • Didn’t sleep a wink all night, with no alternatives as this was a prepaid trip part of a package by #MakeMyTrip Check-out – No Apologies, No Staff Present • The team didn’t bother to check on us in the morning or acknowledge the inconvenience we faced. • Not a single apology from any staff member. • There was no one at reception when we left—we just picked up our bags and walked out. Breakfast – Poor Quality & Unhygienic • Day 1: No buffet. Limited à la carte options (omelet, toast, dosa, fruit juice). • Day 2: Buffet, but most dishes were nearly empty when we arrived, and nothing was replenished. • Fruits were swarming with fruit

This is a great resort, absolutely beautiful on the beach. Great view and the entire resort, pool was very clean. Friendly staff. Mahesh was very kind and answered all our questions and helped with anything we needed. Thanks for a great experience.

Joes hotel was awesome I loved the beach resort and the food was also pretty good I would recommend to come with family friends and solo trip also

Great location on a beautiful beach and although limited facilities the beach and pool are lovely Plus it’s only Short stroll in the sand to some lovely restaurants Staff very helpful - A special mention to Supun at reception who couldn’t do enough for us

Wonderful ambience and enjoyable stay at this place! Beach is so closeby , waves are so loud and relaxing. Food and service is excellent. You get feel good vibe at this place. Rooms are spacious and tidy. Worth the stay. You have wonderful play area to hangout and spend time with the loved ones!! 😊