Recensioni su Home2 Suites by Hilton Fouzhou Cangshan

Risposta dalla struttura: 【乐居由你❤️🌞𝙁𝙧𝙚𝙚 𝙩𝙤 𝙗𝙚 𝙮𝙤𝙪🌞❤️】Dear guests: Hello! Thank you for coming, but also sincerely thank you for your love and recognition of us, you remember the good time here let us feel very moved, so that guests enjoy a good stay experience is our unshirkable responsibility, we are deeply honored to be praised by you, and we are more motivated to continue to move forward, I hope to have more opportunities to serve you!

Risposta dalla struttura: 【乐居由你❤️🌞𝙁𝙧𝙚𝙚 𝙩𝙤 𝙗𝙚 𝙮𝙤𝙪🌞❤️】Dear guest: Hello! It's really exciting to see your simple yet profound praise, and to recognize our service so much. Our hotel strives to provide the most thoughtful and meticulous service to every guest, bringing them a valuable experience. Hilton Garden Inn is a young and dynamic hotel that showcases the unique charm of the hotel with a simple style and warm and considerate service. The encouragement from guests is the greatest support and encouragement for the hotel. We will serve every family member with care and look forward to meeting you next time.

Risposta dalla struttura: Dear guests, I am sorry that this stay has left you with not very pleasant memories, Huiting has silently blamed himself in my heart 10,000 times~~~I ask for forgiveness~~~ For the problems you mentioned, we will conduct internal self-examination and carefully sort out the existing problems, thank you for your supervision. Because the hotel wants to bring guests a better experience, the recent TV upgrade has caused you inconvenience, but after you feedback the hotel wants to give you the first time to change the room to the upgraded room, I didn't expect to cause you a bad experience. Microwave oven and kitchen utensils are also the first time to send you to the new room after the front desk receives the notice, or to say sorry to you, thank you very much for your encouragement to us, we will strive to do better and better, Homewood by Hilton in China is inseparable from the help and encouragement of every guest, looking forward to your visit again, waiting for you~~

Risposta dalla struttura: Hello dear guests! Thank you for choosing and staying at Homewood by Hilton, we attach great importance to your sense of stay, because the hotel is located in the Shanya Building, adjacent to the office building, the property is under construction recently to replace the new elevator may cause a little noise, but it belongs to the working time range, the rest time will not be affected in any way, the noise is relatively small. During the period, all registered guests are also informed of the time of construction, and the room is also prepared to send a letter to guests, if you have any questions during your stay, you can call the front desk at any time, the front desk is 24 hours a day to serve you wholeheartedly and solve your problems. We look forward to seeing you again and wish you a happy day! We will make persistent efforts to improve the service quality of Huiting to a higher level, and hope that Huiting can become your kind partner during your journey, and sincerely invite you to stay again, and there are more surprises waiting for you to experience!

Risposta dalla struttura: Dear guests: Thank you for your comments, this stay at Homewood by Hilton did not satisfy you, we are very self-reproachful, we attach great importance to the problems you raised, and will reflect on the deficiencies and correct them, and strengthen the training of employees. The problem of room smoke smell we clean the room every day will be ventilated to remove the smell for sale, because we did not receive your feedback during your stay on the problem of smoke smell, so I don't know that you are more sensitive to the smell of the room, our hotel is prepared for the guests to use, or if there is a demand, you can also change the room to a new room. The hotel will strengthen the supervision of breakfast, we have a lot of types of breakfast, if you have individual dish needs, you can communicate with the restaurant service staff in time. Regarding the coffee machine, it is true that the coffee machine is out of order during the peak period of the day, but it has been repaired on the same day to complete normal use, and there is also a small coffee machine in the hotel room, which can also deliver coffee capsules for you to use if you need it. As for the location of the hotel, our location is actually very convenient from most of the scenic spots in Fuzhou, especially Yantai Mountain Internet Red Street, Shangxiahang, and Student Street Food Street are all within 2 kilometers, and it is very convenient to take a taxi within 10 minutes. If you have any needs during your stay, you can contact the front desk directly 24 hours a day to serve you, I hope you can see a better side of us next time you have the opportunity to come back!! Thank you very much for your oversight, and Homewood by Hilton looks forward to welcoming you again.

Risposta dalla struttura: 非常感謝您選擇我們酒店入住並留下好評。能為您此次居停帶去舒適和美好的回憶，我們感到榮幸之至，酒店全體員工唯有以更加專業及用心的服務，真誠對待每一位賓客，才能回報您如此的表揚與肯定，酒店的發展離不開您長期的支持與厚愛，真誠期待您的再次光臨!祝您及家人一切安好、天天開心!

Risposta dalla struttura: Dear guests: Hello! Thank you for coming, but also sincerely thank you for your love and recognition of us, you remember the good time here let us feel very moved, so that guests enjoy a good stay experience is our unshirkable responsibility, we are deeply honored to get your praise, at the same time we are more motivated to continue to move forward, I hope to have more opportunities to serve you!

Risposta dalla struttura: Thank you very much for choosing our hotel and leaving a good review. We are honored to be able to bring comfort and good memories to your stay, all the staff of the hotel can only treat every guest with more professional and attentive service, in order to repay you so praise and affirmation, the development of the hotel is inseparable from your long-term support and love, and sincerely look forward to your visit again! I wish you and your family all the best and every day happy!

Risposta dalla struttura: Woo woo ~ see that you did not give a full score, Hui Ting is so sad in her heart~ But thank you very much for your liking for us, we will continue to work hard to do a better service, to provide you with perfect service is the common goal of all our hotel partners, Hilton Fuzhou Cangshan looks forward to meeting you again and sending you a more pleasant and beautiful stay.

Risposta dalla struttura: 尊敬的賓客：您好!感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，您記住了在這裏的美好時光讓我們心裏很感動，讓賓客享有美好入住體驗是我們義不容辭的責任，能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更為您服務的機會!

Risposta dalla struttura: Dear guest: Hello! We are very happy that our hotel colleagues have left a deep impression on you, and we sincerely appreciate your love and recognition of us. You have remembered the wonderful time here, which has moved us deeply. We also hope that the beautiful Rongcheng Fuzhou and the enthusiastic Hilton Huiting Hotel staff can leave you with a beautiful memory. Looking forward to your next visit and wishing you all the best.

Risposta dalla struttura: 尊敬的賓客：您好！感謝您 5 分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望福州倉山希爾頓惠庭會是您回憶裏最温馨最獨特的那個！常回希爾頓惠庭看看哦，祝：安好！

Risposta dalla struttura: 【樂居由你❤️🌞𝙁𝙧𝙚𝙚 𝙩𝙤 𝙗𝙚 𝙮𝙤𝙪🌞❤️】尊敬的賓客：首先向您致以最誠摯的歉意，對於您在入住期間遇到的諸多不便，我們深感愧疚。1.福州倉山希爾頓惠庭酒店位於福州市倉山區中心區域，酒店地處福州城區南部，緊鄰福州師範大學、網紅打卡地學生街、煙台山等，周邊山亞集團，中駿世界城購物中心、萬達購物廣場近在咫尺，距酒店最近的地鐵口三叉街670米，距酒店最近公交站點跑馬場站100米，同時，我們也在考慮為客人提供交通出行的相關建議或協助，如整理附近公交線路、與網約車平台合作優惠等，2.電梯運行慢我們已制定了針對性的改進措施。之後若再有大型團隊入住，我們會安排工作人員在電梯廳進行引導和分流，合理分配電梯使用，優先保障零散客人的通行效率。同時，也會與團隊負責人溝通協調，錯峯使用電梯，避免集中乘梯造成擁堵。3.酒店提倡全面禁煙我們已對涉事服務員進行嚴肅批評教育，並加強對全體員工的培訓，要求在面對此類情況時必須堅決勸阻，加強樓層巡查，確保禁煙規定嚴格落實，為所有客人營造健康的環境。4.外賣配送問題，我們會與配送機器人的管理團隊協商，優化配送流程，在外賣較多的情況下酒店工作人員會協助配送提高配送效率。我們希望通過這種雙管齊下的模式，能儘可能滿足客人不同場景下對外賣送達速度和方式的需求。5.早餐方面，目前酒店早餐提供約88種菜品中西式結合，後續我們會與餐飲團隊商議重新規劃早餐菜單，接下來會增加各類特色美食，像不同地域風味的熱菜、豐富多樣的冷盤、更多種類的麪包糕點以及特色飲品等，以滿足不同客人的口味需求，優化餐廳佈局和座位安排，我們會查看餐廳內的監控視頻針對此事展開全面深入的調查，瞭解當時的真實場景與服務員的具體言行，與涉事服務員以及周邊同事進行溝通，還原事情全貌，加強對餐廳服務員的培訓，提升服務意識和態度，在團隊客人較多時，提前做好預案，確保每位客人都能舒適就餐。6.關於前台員工未能給您提供口罩造成的困擾，雖然當下索要口罩的客人數量較少，但這絕不能成為我們忽視客人需求的理由。我們會完善交接班制度，明確物資管理流程，要求前台人員及時補齊常用物品，並做好訊息傳遞，保證服務的連貫性和準確性。我們酒店一直以高星級標準嚴格要求自己，此次給您帶來不佳體驗，我們十分自責。我們酒店擁有寬敞舒適的客房、完善的配套設施以及大多數員工熱情專業的服務，這些都是我們的優勢。真心希望您能再給我們一次機會，相信我們一定會讓您看到顯著的改進，為您提供符合星級標準的優質服務。為了方便您瞭解事情進展，歡迎您隨時致電我們，我們會安排專人與您溝通，詳細説明調查情況。無論調查結果如何，我們都會針對此次事件積極整改，提升服務質量，再次期待您致電瞭解情況，也真心希望您能再次光臨酒店，感受我們的改變與提升，相信屆時會給您帶來滿意的體驗。

Risposta dalla struttura: 【樂居由你❤️🌞𝙁𝙧𝙚𝙚 𝙩𝙤 𝙗𝙚 𝙮𝙤𝙪🌞❤️】尊敬的賓客：您好！惠庭是希爾頓集團旗下的國際中高端旅居品牌，我們皆在為廣大親子家庭和商務精英提供品質的高性價比服務，酒店房間內採用美國雙專利【舒達】床墊、科勒的衞浴設施、美國彼得羅夫的洗漱用品，可移動辦公桌搭配人體工學座椅，提供超越期待的舒適辦公環境。有時幸福衹是一種感覺，衹要用心感受，它時刻縈繞在我們身邊，記憶中的很多東西，因為幸福的感覺，時間再久，心境依然不變。享受生活，分享喜悦，感謝您對我們的喜愛，因為有您，我們是幸福的！感謝一直以來的支持，感謝您對我們的關愛！我們期待您下次的到來哦！