Ebner's Waldhof am See Resort & Spa

整體還不錯，除了貴

I never write reviews, but I have to for this facility. I booked a 4 night stay and left after the 1st night. The hotel does not follow its non-smoking policy. Guests smoke cigarettes on their balcony and the smoke infiltrates your room. When I went to complain, the manager refused to speak with me and when I highlighted that there is an advertised on the website and absolute restriction on smoking, the reply was "smoking is permitted in Austria". I ended up leaving after not sleeping a whole night. I have no idea how this facility can market itself as a 4 star wellness facility.

This hotel is everything you expect from a well established family run Austrian lake side retreat. The protocol of its day to day running is well established and sound, removing the irritations that often come with a newer or badly managed establishment. The staff are well trained and informative. The food offerings are plentiful but not lavish or luxurious. I’ve been to other Austrian hotels where for example, the cold meats and breads at the buffet are of better quality and more abundant. More varieties of fruits and vegetables offered at the juice bar etc. This didn’t detract from the enjoyment for me personally but I mentally noted it and another guest who had been coming to the hotel for many years did say that the quality and quantity of F and B ‘wasn’t what it used to be’. Despite this I still enjoyed it and I am sure the hotel are doing its very best to make it work in a market that is probably more challenging of late in the face of rising costs and local staff shortages. Sometimes I felt like there was a rather meagre and ungenerous edge to some of the services eg charging 1.5 euros for a carafe of tap water at the table (when you didn’t order alcohol/wine), and the buffet choices mentioned above, hence my 4 rather than 5 star rating, however I would definitely return to this hotel and recommend it to others. I appreciated the positive environmental efforts the hotel are going to; a rather officious towel policy (well managed and not onerous) and the avoidance of plastic use. Excellent job. The rooms are super comfy and function well (if you want marble and brand new bathrooms and fixtures, don’t stay in this kind of hotel). The housekeeping is top notch. The spa services and facilities on offer are great. The massage I had was lovely. The staff are super lovely. The price is fair. I really enjoyed my time here. PS we upgraded our room mid stay. The reception assured us it would be an easy and seamless move, all done for us however it wasn’t at all. The porter who came refused to do it for us even though we had been told to the contrary. After throwing our things into a case at top speed we felt rather misled and when I raised it subsequently no one came to explain or apologise. Not a big thing but definitely an easy fix for the hotel - I guess things sometimes get missed or mis communicated.

Absolutely fabulous from the moment we arrived until we checked out. Everything was perfect with the hotel and the staff was amazing. We would recommend this hotel to our friends without hesitation. The family and staff takes care of everything.

Just returned from yet another visit to this wonderful hotel. Since Covid, they’ve been busy updating things as always & we saw some fantastic improvements. The extension to the dining area in the Gutl is lovely, although we still love to eat in the Gutl Stuben. We were allocated a table for dinner all week, but were free to choose for breakfast & lunch. The lunch buffet & cake buffet are now combined & available from 1 till 4 daily. All the food was excellent quality & well presented. All the hotel staff are lovely & both friendly & efficient. Some faces we recognised from previous visits & plenty new ones. The spa is amazing - again with lots of improvements. Everywhere is tastefully decorated & very relaxing, whatever you choose to do. Our stay coincided with the final week before closing for 4 weeks, yet there was no evidence of winding down. The time closed will be well spent making further improvements ready for their reopening in April. We will definitely be back soon !