Pestana Vila Lido Madeira

This hotel advertises itself as five-star luxury, but our experience was shocking and deeply disappointing. Just four hours after check-in, we discovered a clear ant infestation in our suite. Dozens of tiny ants were seen moving rapidly across multiple areas – including floors and walls – and they became more active during the night. The nature of the infestation suggested a suspected Pharaoh ant colony, which are notoriously difficult to eradicate and often indicate a broader structural problem. We consulted multiple AI-based pest identification systems, and all confirmed the appearance and behavior were consistent with Pharaoh ants. However, the hotel denied that these were Pharaoh ants. Pharaoh ants are known for their high risk of spreading via travelers’ belongings, making this infestation especially concerning. Travelers should be warned about the potential for these pests to hitchhike in luggage and personal items, risking further spread to new locations. The hotel’s response was completely inadequate. At 9 PM, there was only one staff member available, who simply handed us an insect spray can – and expected us to handle the infestation ourselves. No one came to inspect the room that evening. The hotel promised to contact us within a week and had the opportunity to investigate the issue together with us, but they never reached out or followed up. The issue was downplayed, our concerns dismissed, and no serious action was taken. The hotel offered only a 50% refund for the first night – despite the unsanitary and unacceptable conditions. We immediately changed to a different hotel after the first night, unwilling to risk further exposure. After leaving, we had to treat all our luggage and clothes extensively (including using high heat) to prevent the risk of carrying ants back home. No guest should have to worry about pest contamination or decontaminating their belongings after staying at a so-called five-star hotel. Don’t be fooled by the hotel’s pretty words and promises — they simply don’t deliver. This hotel completely failed in hygiene, transparency, and responsibility. If you value basic cleanliness, competent service, or any level of professionalism, avoid Pestana Vila Lido.

Sitting outside on the restaurant balcony watching the sunrise over Funchal while enjoying the extensive breakfast. The rooms are large, clean and well maintained with a fridge and kettle. The attractive pool area has plenty of sun loungers overlooking the sea. The hotel is situated in the Lido area close to restaurants and a supermarket with easy access to the promenade path for an enjoyable walk along the coast. A few minutes walk up the hill are bus stops to get into Funchal centre and the port. We thoroughly enjoyed happy hour in the colonial style house looking over the well maintained gardens and out to sea. The staff are excellent.

Just returned from a week spent at this hotel and we were delighted with our choice having been to Madeira several times and each time trying a new hotel. The location of the hotel is superb and the access to the sea was a plus for us. The pool area and all the staff that work in and around there are fabulous. The rooms are kept at a high standard of cleanliness so again great staff. Breakfast - the hotel caters for all nationality’s and the choice is a plentiful. They work had replenishing items and I assume it is the manager that is constantly wiping down and cleaning up to ensure all holiday makers get the best experience. We did not encounter anyone that was not welcoming or accommodating - well done to all the staff! The room had everything we needed, we had a couple of small issues which were reported and rectified promptly and yes there was a bit of paint peeling off in the bathroom but that was minor. The ceiling fan was a great addition to complement the air conditioning. Areas around the hotel were well maintained, rubbish bins had lids on - fantastic! Check in and out was simple and prompt, absolutely nothing negative to say only positives. We plan to return next year as for us it was everything we were looking for in beautiful Madeira. Well done to everyone in the team that contributes to guest experience.

An excellent event of traditional dance. The food was excellent and although a bit slow to start, service was good as was the standard of food. The staff were caught out by late comers but managed to provide an excellent service. Good wine, good company and great service.