Residence Inn Fulton at Maple Lawn

This was a great hotel. Very helpful staff—we had Amazon packages delivered here and got every single one. We needed our room key changed a couple of times as it stopped working after a day—turned out the key reader on the room door needed a new battery, and they took care of it after the key stopped working for the second time. The hotel is very clean. No weird smells, stains on the walls or carpet, etc. Ample luggage carts available. Nice lobby to sit in and watch tv or use the WiFi while having a drink or snack. A few decent restaurants nearby and a Harris Teeter with a Starbucks inside. A wine store, hairdresser and gas stations nearby as well. The hotel itself has very modern decor, a super clean gym with treadmills and weights, and a nice pool. The laundry situation was kind of crummy. The hotel provides soap and dryer sheets if you need it, but there are only three washers and three dryers. The washers aren’t stacked so you’re squeezing in between the washers and dryers to load and unload clothes, and the way the doors open makes it awkward to get your clothes in and out. And it costs a lot of money to wash but especially to dry. It’s like the dryers don’t work very well at all and you have to come and add more money. It’s already $3.75 a load! And even drying on “High” your clothes can still come out very wet. Definitely clean the lint filter! But even then the dryers were not doing great. Clothes still came out very damp out of one of them. The dryer vent probably needs a good cleaning. Also not great- the shower doesn’t have a door. Two things—the water takes a hundred years to heat up. It was nuts how long it took. I’m from CA and I feel super weird about just letting water run and not being in it. Then there is no door, so not only can you not warm up in the shower but also the water is just splashing into the bathroom. Fine for adults but if you have mobility issues or you have kids, the design is a slip hazard. We used an extra towel to soak up the water. Just a weird kind of shower to put in a hotel and I’m glad our kids weren’t with us because we’d have needed an additional towel. The maids did take great care of the room though. No complaints about the frequency or quantity of towels or emptying of trash. They kept the room spotless. The bed was super comfy. There was free WiFi and breakfast, although the breakfast didn’t really suit our tastes. The only other complaint I have is that there was no light in the vanity area. A vanity and mirror needs lights in front. The only close lights were all in other areas and it made it hard for both of us to get ready at the same time. Overall though, it was a good place for us to stay. And it was quiet!! We took nightly walks around the neighborhood behind the hotel. You could hear the frogs and crickets, and there were lots of fireflies. It was very relaxing to take a stroll after dinner and then shower and go to bed. We would definitely come back!

I travel to the area regularly for work, and this has been my favorite hotel. It’s relatively new. However, their business practices are atrocious. I booked at the government rate. Six days before check-in I called to shorten my stay. The associate on the phone changed the dates for me and I confirmed on the app that the dates were correct, and the booking was still at the government rate. However, 26-hrs before check in I received an email saying that they would no longer honor the government rate because I had shortened my stay and the rate would be triple the government rate! They have a 48-hr cancellation policy, so just to be clear, they tripled the rate when it was too late for me to cancel! I cannot get reimbursed by work for more than the government rate so I had to spend an hour on the phone with Marriott support trying to resolve this. They opened a case but couldn’t cancel or change the rate for me. The morning I was supposed to check, in the manager replied to my email and said they would not honor the government rate but did agree to cancel with no cancellation fee. I’m Marriott platinum level too so no, having status will not help you at this hotel. I’m in disbelief that a Marriott brand hotel would triple the rate 26 hrs before check-in.

This room was very spacious, very practical, very quiet and very comfortable to spend time in. Also, the bed was extremely comfortable.

I had a fantastic stay! The room was spotless, very comfortable bed. Excellent service

Love the layout for the room. The only thing I missed was body lotion which I expected to be in the room and didn’t bring any.

The property was clean and well kept. Breakfast was fresh with good options. The only "complaint" is that I needed towels and was told I had to.come down to the desk to get them.