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"Le strutture di comodità non sono in ogni stanza per evitare misure ambientali, ma se hai bisogno, puoi essere ottenuta alla reception."

"I originally booked this hotel by mistake but was pleasantly surprised by some aspects of my stay. Tthe location was quite far from Fukuoka, where I had intended to stay for a concert. I arrived at the hotel around 11:30 AM–12 PM after an early morning flight, unaware that check-in wasn’t until 3 PM. When I approached the front desk, the receptionist—a young girl—gave me a strange look before informing me of the check-in time. The lack of warmth in her greeting was disappointing, especially compared to my experiences at other hotels in Japan. The weather on February 6, the day of my arrival, was harsh—it was very windy as it was cold, and I had to walk from Seto bus stop to the hotel with two suitcases in freezing conditions. Exhausted from my flight and journey to Munakata, I had hoped for a more welcoming atmosphere. Instead, after a brief trip to a nearby Lawson to grab food, I returned to the hotel and waited in the lobby, as it was too cold to explore. By 2 PM, fatigue took over, and I lay down on the lobby couch to rest. Despite dozing off in the cold lobby, no staff member approached me. The heating system inside the hotel was weak, and I kept waking up from the biting cold. At 2:30 PM, I heard guests checking in, which surprised me—no one had informed me that I could start checking in earlier. When I lined up at the front desk, the same receptionist from earlier recognized me but seemed to push her colleague forward to assist me, which I found rude and unprofessional for a staff member at a four-star hotel. However, her colleague was kind and attentive. Since I speak Japanese, the check-in process went smoothly. There was an error on my part regarding my booking—I had mistakenly reserved my stay until February 10 instead of February 9. I explained this at the front desk, and the staff member tried to help but apologized, as the booking was made through a third-party site and couldn’t be refunded. I understood this and simply wanted to inform them of my earlier departure. The hotel itself is old but well-maintained. I stayed in a Japanese-style room, which, despite its age, was clean and comfortable. The air-conditioning unit was quite old, but amenities were available on the first floor. The hotel seems to be popular with families or tour groups. There are a lot of Korean guests as well. Even for a business hotel, customer service toward foreign solo travelers was severly lacking. It's embarassing to think that was the kind of training they gave their employees at a four star hotel. I'm writing this review while staying at Comfort Hotel, a cheaper chain of hotel but the omotenashi I received here is on another level. There isn’t much to do nearby Mercure Munakata. The closest kaisendon restaurant was about a 30-minute walk away. Unfortunately, the weather during my stay was terrible—windy and snowy—so I didn’t explore much. There was a church (?) next to the hotel, but nothing else of note. One of the highlights of the stay was the hot spring, which had both indoor and outdoor baths. I didn’t eat at the hotel restaurant, as the prices seemed high. A free shuttle bus is available to Togo Station, but you need to inform the front desk of your preferred departure time in advance. I didn’t take many photos of the hotel itself—there wasn’t much worth capturing besides the bath, where phones aren’t allowed. Would I stay here again? No. Would I recommend this hotel? No, especially not for solo foreign travelers."

"The location for us is convenient because it just right off the freeway, service is nice, breakfast is good."

"The nearby vibe is very relax and chill, breakfast is very good, there is a shuttle bus to nearby JR, but the seats are limited, the supermarket os good, like and recommended"

"너무 좋았습니다 직원 분들 모두모두 친절하시고 조식또한 정말 맛났어요 다양한 음식이 준비되어 있었고요 11층 로비는 차와음료가 준비되어 있어서 시간만 더 있으면 편하게 차한잔 하면서 오기싶었지만 뱅기 시간이 촉박해서 커피만 한잔타고 내려 왔지만 2틀 맛나는 조식과 목욕 친절한 써비스 넓은방에서 숙면 정말 다 좋았어요 특히 아이가 있는 가족이라면 1000푸로 강추 입니다 다만 공항에서 가는 호텔버스는 지원되지 않으니까 택시로 갈경우 엔화 3천엔정도 들고요 저희는 렌트해서 이용해서 괜찮았지만 근처에 아무것도 없기에 술한잔하면서 맛집을 찿으신다면 한번 생각해보시는걸 추천 드립니다 렌트하고 술을 안드신다면 여기 호텔 완전 추천욤"

"전반적으로 굉장히 만족스러웠고, 재방문 하고 싶은 숙소였습니다! 룸: 가족들과 함께 묵어도 넓고 프라이빗해 굉장히 좋을 것 같다는 생각을 했습니다. 특히, 온천수는 24시간 내내 흘러 원할 때마다 들어갈 수 있다는 것이 좋았습니다. 춥다는 리뷰를 보았으나, 저희는 오히려 더울 정도로 난방이 잘 되었습니다. 또한, 코타츠에서 준비해두신 웰컴 푸드와 드링크를 먹는 경험은 색다르고 재밌었습니다. 위치: 뚜벅이가 가기에는 조금 힘들 수 있습니다. 만약 숙소 가는 시간이 4시 이전이라면, 사사구리 역에서 픽업 버스를 이용하면 편하게 갈 수 있습니다. 하지만 그 이후라면 차라리 편하게 택시 이용하는 것을 추천드립니다! 저희는 퇴근 시간 때 이용하여 50분에 8500엔 정도 나왔습니다. 하지만 시내에서 조금 떨어져있어, 밤에 밖에 나가 별을 보는 것도 또 하나의 즐거움 이었습니다! 서비스: 이번 여행에 가장 좋았던 부분입니다. 비행기 연착으로 기존 시간보다 늦어졌지만, 굉장히 친절하게 맞아주셨습니다. 식당의 직원 분들 또한 친절하셨고, 음식에 대해 여쭤보니 직접 찾아서 보여주시며, 다음 요리부터는 한국어로 말씀해주셔 감동했습니다. 식사: 가이세키는 물론이고 조식 또한 든든하게 먹을 수 있었습니다. 가이세키의 경우 2시간 조금 안 되는 시간 동안 서빙 받을 수 있었습니다. 우리나라에서는 접할 수 없는 음식을 접할 수 있어서 좋았습니다. 외부인도 찾을 정도로 맛있기도 했습니다."