La Residence

I am home now and fondly remembering my delightful stay of three nights at La Residence. "Exquisite" is an understatement in describing this luxury hotel in the beautiful winelands of Franschhoek, South Africa. From the moment I arrived I was greeted with warmth and enthusiasm by both Ray and Nuzaan, and all the staff members, as I began my journey into the epitome of luxury accommodations and service. Delicious culinary delights in an outstandingly beautiful environment...what more could one ask??? La Residence now surpasses some of my favorites across Europe and in particular in France. After 27 wonderful days in South Africa....this was at the top of the highlights of my trip. The culture that has been created at this extraordinary destination is remarkable and superbly enhanced by perfection in the custom, handpicked antique French decor and artwork personally selected by the Biden's. On a daily basis I was delighted by engaging conversation with you, Craig, who continually exuded gracious hospitality and pride in representing this fine hotel. I was also privileged to meet and be warmly greeted each evening by Victor and Florence, true additional ambassadors of the hotel. I can only hope to return to this incredible venue in the future..... In the interim, I will definitely recommend La Residence with the vigor to all my friends, family and colleagues.

It was an absolute privilege to be able to stay in the three-bedroom vineyard suite. Part of the collection of luxury hotels and lodges that make up The Royal Portfolio, there are five Vineyard Suites in total. Each is tastefully decorated in a way that manages to blend luxurious comfort with a homely feel. The best part for us - children of all ages are welcome. As a family of five, it was refreshing to find luxury accommodation where children are not only accepted, but loved and cared for in a way we have not experienced previously. When we were still finishing up our breakfast our children were each given a little canvas and paint brush, and made their own art works to take home. The mini bar in the suites are well-stocked, Nespresso coffee can be made from the rooms, and the restaurant is a stone's throw away (breakfast is included). Another plus were the complimentary transfers into the village of Franschhoek, which meant a boozy lunch was not out of the question. It was unfortunate that it rained for most of our stay, but this is where the thoughtfulness of the staff was evident again: upon collection from lunch at Monneaux, they had brought us umbrellas. We were sad to leave after our two night's stay, and will definitely be back.

A classic top class property, small and quiet with real character. And above all the service is awesome. This was a really wonderful experience. The property is incredible and the views are fantastic. The room is classic and specious. Cute gym. The food is very very good. Highly recommend.

Our stay at La Résidence in Franschhoek was a mix of positives and disappointments, leaving us with an overall underwhelming impression of this highly-rated resort. To start, the laundry service was a major letdown. A brand-new T-shirt, worn only once, was returned to me completely ruined, covered in bleach stains, and rendered unwearable. I had provided the hotel with photos of the T-shirt before sending it to the laundry to show it was in perfect condition, but this made no difference. For a hotel of this caliber, such carelessness is unacceptable, and no satisfactory resolution was offered. Another major disappointment was the food. Given the reputation and price point of La Résidence, we expected a high culinary standard. Unfortunately, the food fell far short of those expectations. While the ingredients were fresh, the dishes lacked flavor and creativity. The meals were bland, flat, and entirely unremarkable – far below the standard you would anticipate from a hotel of this level. In fact, we chose to eat out at other restaurants in Franschhoek every evening, where we enjoyed far superior dining experiences. This speaks volumes about the underwhelming quality of the food at the hotel. Additionally, we traveled with our children, but it was not made clear before booking that children are not welcome in the main building of the hotel. Instead, families are housed in a separate section, described by the hotel as “more suitable for children.” In practice, this policy felt like an attempt to minimize any potential inconvenience children might cause to other guests. While the facilities in the separate area, such as a dedicated pool, were good, the overall setup felt segregated and not particularly welcoming. We strongly believe this policy should be communicated more transparently on the hotel’s website to avoid misunderstandings. While the resort’s surroundings are undeniably beautiful and some facilities are excellent, these issues overshadowed our stay. Families should be aware of the hotel’s policies regarding children and consider whether the setup aligns with their expectations. Additionally, the food and laundry service both failed to meet the standard one would expect from a luxury property. For the price point and reputation, La Résidence did not deliver the exceptional experience we had hoped for.

Property has great views of the mountains, big open spaces, classic decoration, jacarandas gifted by Elton John, some peacocks walking around, and service is impeccable, Hoon, Ayrton and Craig were great and it was my first Royal Portfolio experience. Main pool has beautiful views

They steal directly from the safe in the room. We were here from 11/22/224 to 11/25/24. A department of 18 people. Money was stolen from safes from 5 people (they have different citizenships) from $ 1,500 to $ 3,200 on different days and times. The hotel administration, headed by Mr. Greg, does not care at all. They encourage theft from their clients and do nothing to stop the robbery. In some cases, the administration requires that all valuables be kept in safe rooms and does not ensure the safety of the stored items. We wrote a statement to the police and the hotel (there is a copy of the statement and a video). But no one is looking for anything. They are probably waiting for more clients to rob. So be careful! They steal from hotel safes here!