Hotel Residence Inn a Franklin

I stayed at this hotel because I have stage 4 cancer and will need to stay overnight a couple times a week while I'm participating in a clinical trial. The trial sponsor covers the hotel up to a certain amount so I splurged a little on a king room with balcony that featured lounge access. I chatted with the front desk the night before to ask what the lounge offered. She told me that I was not eligible to use it because I was not an elite member. After going back and forth leaving me confused on why they couldn't look at their own website, I gave up hoping I would get someone else when I checked in. Unfortunately, I got the same person, Angela. When I showed her what my reservation said and the website she actually told me that I misunderstood and that it just meant that the lounge was accessible by me but I wasn't allowed to use it. She actually said ”terminology will get you every time”. If you look at the pictures I added below you'll see that the elite member benefit also says ”lounge access” benefit. So terminology had nothing to do with it. I would have asked to talk to a manager but she told me the manager agreed with her and she was at the next register and heard all of this. So, to boot, the lounge wasn't even on our floor and anyone could access it. For the cherry on top, we woke up the next day to find out that the ceiling leaked into our bag. The woman at the front desk in the morning apologized and said she would add points to my account. I haven't even seen the original stay, much less extra points. I don't have enough time to waste on gaslighting and horrible service so I won't be staying there during my clinical trial.

We stayed at the Fairfield Inn & Suites Somerset several times in 2022 and it was generally a pleasant stay. Staff was helpful and made us feel welcome and the breakfast team was attentive during the service. However, we feel that our recent stay was sub par and below the standard of a Marriott-branded hotel. During our 2 week stay, we experienced the following: 1. Frustrating card access to room - Re-entering the room was like a lottery since the card or the door sensors were erratic. It was common for us to swipe our cards for at least 5-10 minutes before calling the front desk. This happened throughout the entire stay and before long even the front desk were unable to gain access with the cards 2. Poor housekeeping and maintenance - Equipment in the room frequently stopped working or were not properly installed and sheets were dirty with stray hairs. For example, the light fixture in the bathroom of our first room was not covered, carpet and walls had food stains that were visible and smelled when the room was warm, and the air-conditioning for air circulation and heating in our first room did not work our entire 2 week stay 3. BED BUGS – My wife was bitten by bed bugs during the last week of our stay and we documented the blisters, swelling, and sores she received which required a doctor’s visit and medication when we returned home. The itchiness from the bites were terrible but what is even worse is that we had to rewash all our clothes and bugs still managed to get into our suitcases which we found when we got home so now we have to deal with bed bugs here for the first time. Combined with the anxiety, stress, and sleeping difficulties since coming home, this experience clearly is the most serious we encountered 4. Poor management and leadership – The General Manager was not helpful at all and left the other front desk team who had limited authority to handle our concerns. We had expected more interaction with the General Manager considering our experience and the potential public health issues around the bed bugs being found in the hotel rooms We hope these are addressed so that they can be avoided in future stays.

Booked and paid through my choice membership a week in advance. On the day of checkin called the front desk for two hours early checkin, as demanded by front desk (a male person) I agree to pay $40 extra for early checkin. Drove for 90 minutes to reach hotel, waited 15 minutes for someone to show up to check us in. The front desk lady (an Indian lady) started attending phone calls and took like 20mins to attend & talk to us. The Indian lady (attached her photo) at the front desk is completely disrespectful & rude. She told Hotel will allow checkin only after 3:00 PM, inspite of showing her the call history and earlier discussion over the phone, she bluntly denied anyone calling the front desk or any male person answering the calls. Inspite of agreeing for extra charge & earlier discussion, We requested to allow two early checkin as we are already in the city/hotel, but the lady was VERY unprofessional, rudely denied the checkin & gave free suggestion to go around the city until 3:00 PM. ARE YOU SERIOUS...!! As we already paid, we went out & came back at 3:00 PM. Now male front desk guy (can be seen in picture took 45 minutes to checkin. Even he was rude to us & other guests. Posting the pictures and videos of the person talking to the guests. He open the room with his master key & two hours late gave us the key as the lock system was not working. Rooms Don't, and I mean DONT book here. Nothing works! The disgusting smell in the rooms and hallway. The elevator is broken, our room lock was broken off, the shower wouldn’t turn on, the power outlets on either bedside table lamps didn’t worked. All the outlets in the room were broken or loose, charges fell right out when you plugged them in. Room service Will not get room service while you're staying at the hotel, no fresh towels, no cleaning, no bedsheets change during your extra days stay. No breakfast on offer. there was no continental breakfast. No coffee or anything in the Lobby. Staff is rude and intrusive. They knock on our door an hour before check out and reminded checkout time to make sure we check by 11:00 AM. I wouldn’t expect this from a hotel which claims as a 3-star hotel and charge $90 per night. I wouldn't recommend staying there for any type of event, for family vacation or business. If I could give a ZERO rating I would. Horrible staff, VERY unprofessional.

La mia esperienza complessiva con questo hotel è positiva. Il personale della reception è gentile e disponibile. C'è un martedì rubino attaccato alla proprietà. Si trova vicino a un supermercato e un paio di ristoranti. Una macchina è un must. La camera era pulita. Il bagno era bello ma potrebbe usare un po' più di illuminazione. Buon valore qui.

I have spent years traveling for work. This hotel is by far one of the best hotels I’ve stayed at. The staff is excellent and attentive to your needs. The GM, Aaron, is outstanding, easy to talk to, and very understanding. Overall, they do their very best to meet or exceed request. I will definitely return when in the area.

Come molti altri hanno detto, l'apparenza dell'hotel è datata, non mi ha mollato molto, ma alcuni degli apparecchi della stanza sono stati influenzati dal non essere aggiornati. La maggior parte del bagno, che potevo solo ottenere acqua calda quando ho cercato di fare una doccia, e l'acqua usciva anche bruna dalla doccia per il primo minuto o così, che era assolutamente sgradevole. All’esterno della stanza era spaziosa e pulita quando sono entrato, e c’era una sedia e un ufficio da salotto, se dovessi fare qualsiasi lavoro che apprezzi. Vorrei che ci fosse un libro d'informazione nella stanza per raccontarvi le strutture dell'hotel. Volevo ordinare dal ristorante, ma dovevo andare al divano per chiedere un menu. Mi è stato detto che non c'erano menù stampate e potevo solo guardare il menù postato sul muro davanti al ristorante. E' bello, ma sarebbe stato bello non dover scendere al lobby e poi tornare nella mia stanza per ordinare di tornare a prendere il cibo. Nota che, sebbene il sito pubblicizzi servizio in camera non esiste effettivamente servizio in camera all'hotel. Puoi chiamare e prendere il cibo per andare, tuttavia. Seasonz è stata di gran lunga la parte migliore dell'hotel! Il mio pranzo e il mio deserto erano deliziosi e io avrei decisamente ordinato di tornare lì se fossi in zona. Infine, era piuttosto difficile dormire a causa del livello sonoro dell'hotel. Quando mi sono messo, sembrava piuttosto vuoto, ma qualcuno stava per sbattere la porta alla scala più volte in mezzo alla notte, e la mia stanza era accanto alla scala, così potevo sentirla chiaramente mentre cercavo di dormire. Anche se so che un hotel non può controllare il rumore, è stato un'altra cosa che ha aggiunto alla mia esperienza povera.

Room was modern and updated with a lot of space and great working desk area, but hotel overall feels old and has a **** smell in the hallways that drifts into the room

Non abbiamo avuto altro che sorprese durante il nostro soggiorno più recente, e nessuno di loro è stato buono; siamo stati accolti da personale senza maschere, nonostante i segni che ci hanno detto che dovevamo essere mascherati in aree pubbliche (che eravamo). Dopo aver chiesto una microonde nella stanza e aver assicurato (via email) che ci sarebbe stato dato uno, naturalmente ci è stato dato uno senza. Torniamo al divano per essere informati che non avevano idea che avremmo chiesto, e che non avevano più microonde o frigoriferi nelle stanze. Ma dopo aver insistito, ci trasferirono in una stanza con una microonde, anche se non eravamo sicuri che fosse sicura. Tra le altre cose, quelle altre cose erano: un bagno corroso, un bagno visibile sporco, e un filo esposto. Siamo stati esauriti, ma non volevamo andare a camminare e andare a camminare per cercare di risolvere questo. Così ci siamo fermati la notte e siamo alzati la mattina seguente, in attesa di quel brunch caldo che è stato annunciato (citata direttamente dalla descrizione dell'hotel: ”Il Comfort Inn & Suites Inn Somerset NJ ha un complimentare brunch caldo, WI-FI, centro di fitness, piscina riscaldata e tubo caldo, centro commerciale e un sacco di parcheggio autobus”).Come si potrebbe aver supposto ... nessun colazione calda. Nessun omelete, nessuna mangia di ovo, nessun latte e cereali; ci sono stati presentati con mini sandwich confezionati (? sembravano salsa), pezzi di frutta e caffè caldo. Ecco. La nostra impressione generale di questo hotel è deludente.

We stayed at this Springhill Suites because it was conveniently located close to Rutgers where we were attending a swim meet for the weekend. Inez at the front desk was helpful and friendly right from the start! We arrived early, but she was able to work with housekeeping to get us checked into our room within minutes. I heard other guests who were checking out also thanking Inez for all the help she gave them during their stay. She is super professional and courteous- a great asset to the hotel!