Hotel Home2 Suites by Hilton a Franklin

I stayed at this hotel because I have stage 4 cancer and will need to stay overnight a couple times a week while I'm participating in a clinical trial. The trial sponsor covers the hotel up to a certain amount so I splurged a little on a king room with balcony that featured lounge access. I chatted with the front desk the night before to ask what the lounge offered. She told me that I was not eligible to use it because I was not an elite member. After going back and forth leaving me confused on why they couldn't look at their own website, I gave up hoping I would get someone else when I checked in. Unfortunately, I got the same person, Angela. When I showed her what my reservation said and the website she actually told me that I misunderstood and that it just meant that the lounge was accessible by me but I wasn't allowed to use it. She actually said ”terminology will get you every time”. If you look at the pictures I added below you'll see that the elite member benefit also says ”lounge access” benefit. So terminology had nothing to do with it. I would have asked to talk to a manager but she told me the manager agreed with her and she was at the next register and heard all of this. So, to boot, the lounge wasn't even on our floor and anyone could access it. For the cherry on top, we woke up the next day to find out that the ceiling leaked into our bag. The woman at the front desk in the morning apologized and said she would add points to my account. I haven't even seen the original stay, much less extra points. I don't have enough time to waste on gaslighting and horrible service so I won't be staying there during my clinical trial.

I was visiting family locally and decided on this location since it's reasonably priced and easy to access. I'm happy I made the right choice for the 3 days I stayed. The service from check-in to check-out was probably one of the best I have had in a very long time. The general manager was very attentive and ensured that the accommodations were to my liking. I was treated with nothing less than professionalism from all staff levels. The room was tidy, well-arranged, and cozy. I slept without any disturbance. The ongoing renovations were imperceptible. The breakfast was made fresh every morning, with typical breakfast fare of fruits, bagels, fresh waffles, eggs, bacon, etc. The lobby area was clean and modern. This location exceeds expectations in service and customer commitment. I will definitely return.

Booked and paid through my choice membership a week in advance. On the day of checkin called the front desk for two hours early checkin, as demanded by front desk (a male person) I agree to pay $40 extra for early checkin. Drove for 90 minutes to reach hotel, waited 15 minutes for someone to show up to check us in. The front desk lady (an Indian lady) started attending phone calls and took like 20mins to attend & talk to us. The Indian lady (attached her photo) at the front desk is completely disrespectful & rude. She told Hotel will allow checkin only after 3:00 PM, inspite of showing her the call history and earlier discussion over the phone, she bluntly denied anyone calling the front desk or any male person answering the calls. Inspite of agreeing for extra charge & earlier discussion, We requested to allow two early checkin as we are already in the city/hotel, but the lady was VERY unprofessional, rudely denied the checkin & gave free suggestion to go around the city until 3:00 PM. ARE YOU SERIOUS...!! As we already paid, we went out & came back at 3:00 PM. Now male front desk guy (can be seen in picture took 45 minutes to checkin. Even he was rude to us & other guests. Posting the pictures and videos of the person talking to the guests. He open the room with his master key & two hours late gave us the key as the lock system was not working. Rooms Don't, and I mean DONT book here. Nothing works! The disgusting smell in the rooms and hallway. The elevator is broken, our room lock was broken off, the shower wouldn’t turn on, the power outlets on either bedside table lamps didn’t worked. All the outlets in the room were broken or loose, charges fell right out when you plugged them in. Room service Will not get room service while you're staying at the hotel, no fresh towels, no cleaning, no bedsheets change during your extra days stay. No breakfast on offer. there was no continental breakfast. No coffee or anything in the Lobby. Staff is rude and intrusive. They knock on our door an hour before check out and reminded checkout time to make sure we check by 11:00 AM. I wouldn’t expect this from a hotel which claims as a 3-star hotel and charge $90 per night. I wouldn't recommend staying there for any type of event, for family vacation or business. If I could give a ZERO rating I would. Horrible staff, VERY unprofessional.

La mia esperienza complessiva con questo hotel è positiva. Il personale della reception è gentile e disponibile. C'è un martedì rubino attaccato alla proprietà. Si trova vicino a un supermercato e un paio di ristoranti. Una macchina è un must. La camera era pulita. Il bagno era bello ma potrebbe usare un po' più di illuminazione. Buon valore qui.

I arrived for a two night stay on the 9th. Reception person was very friendly and quick to get us checked in after a long travel day. I originally reserved for the 10th-11th but needed to also reserve a room for the 9th. I mentioned this when I checked in and he said that he would make sure the 2 reservations would be handled as if only 1 reservation were made and would leave a note for morning reception. When my wife and I arrived for breakfast the next morning at around 8:45, I stopped by the desk and asked if we could check out and check in for our Saturday stay, The receptionist said she had already done so and we were all set. I gave her my room keys which she re-swiped and off to breakfast I went. I was a little confused at the breakfast. It was almost like they were still trying to address Covid protocols and employee shortages at the same time. Anyway, there was an employee handing out breakfast sandwiches, I think they were Jimmy Dean brand but really can't remember. They were microwaved but all in all were actually pretty good. There was packaged orange juice, a very good variety of boxed cereals, coffee, tea, breads for toasting and pastries, fresh fruit and yogurt. It was more than enough to get us ready for the day ahead. The room was great with all the items normally found at a Residence Inn property. The only thing I didn't care for was the vanity is set outside the bathroom, so lights go on instead of allowing a few extra minutes of sleep if the vanity and shower were in the same area. The hotel is showing its age and hopefully scheduled for some furniture and rug replacements especially rugs in the hallways which were worn out. I would definitely stay here again should my travels take me to the area. There are many restaurants and take-outs located within a mile of the hotel which is an added convenience, and the Interstate is located a mile away offering connections to anywhere you're heading.

Come molti altri hanno detto, l'apparenza dell'hotel è datata, non mi ha mollato molto, ma alcuni degli apparecchi della stanza sono stati influenzati dal non essere aggiornati. La maggior parte del bagno, che potevo solo ottenere acqua calda quando ho cercato di fare una doccia, e l'acqua usciva anche bruna dalla doccia per il primo minuto o così, che era assolutamente sgradevole. All’esterno della stanza era spaziosa e pulita quando sono entrato, e c’era una sedia e un ufficio da salotto, se dovessi fare qualsiasi lavoro che apprezzi. Vorrei che ci fosse un libro d'informazione nella stanza per raccontarvi le strutture dell'hotel. Volevo ordinare dal ristorante, ma dovevo andare al divano per chiedere un menu. Mi è stato detto che non c'erano menù stampate e potevo solo guardare il menù postato sul muro davanti al ristorante. E' bello, ma sarebbe stato bello non dover scendere al lobby e poi tornare nella mia stanza per ordinare di tornare a prendere il cibo. Nota che, sebbene il sito pubblicizzi servizio in camera non esiste effettivamente servizio in camera all'hotel. Puoi chiamare e prendere il cibo per andare, tuttavia. Seasonz è stata di gran lunga la parte migliore dell'hotel! Il mio pranzo e il mio deserto erano deliziosi e io avrei decisamente ordinato di tornare lì se fossi in zona. Infine, era piuttosto difficile dormire a causa del livello sonoro dell'hotel. Quando mi sono messo, sembrava piuttosto vuoto, ma qualcuno stava per sbattere la porta alla scala più volte in mezzo alla notte, e la mia stanza era accanto alla scala, così potevo sentirla chiaramente mentre cercavo di dormire. Anche se so che un hotel non può controllare il rumore, è stato un'altra cosa che ha aggiunto alla mia esperienza povera.

Room was modern and updated with a lot of space and great working desk area, but hotel overall feels old and has a **** smell in the hallways that drifts into the room

Questo posto era grande per il prezzo. Anche se il sito web dice di fare colazione non lo hanno. Tutto quello che avevano era un hotter. E abbiamo dovuto andare a prendere più tovaglie perché apparentemente la cosa comune è avere solo due tovaglie in una stanza ora, indipendentemente da quante persone ci sono. Ogni hotel di scelta che abbiamo fatto in questa visita è stato così e più della metà del tempo che dicono di non avere più asciugamani.

We stayed at this Springhill Suites because it was conveniently located close to Rutgers where we were attending a swim meet for the weekend. Inez at the front desk was helpful and friendly right from the start! We arrived early, but she was able to work with housekeeping to get us checked into our room within minutes. I heard other guests who were checking out also thanking Inez for all the help she gave them during their stay. She is super professional and courteous- a great asset to the hotel!