Hotel Home2 Suites by Hilton a Franklin

Steven and Annestasia at he front desk are amazing!! The rooms are super clean, very modern and so may amenities! The hallways and common areas were also incredibly well maintained. EAT ALL YOUR MEALS HERE!! Manal, Edel, Shanequia & Sara - look for them!! TOP NOTCH!!! I ended up having over 8 meals at the Delta and I still have another night and morning!! LOL Great price points, quality food, perfect temps, the taste was fabulous!! I have had eggs, waffles, burgers, sandwiches, salads, shrimp scampi, I mean all over the menu and not once was I disappointed!! My absolute favorite was the grilled cheese and tomato soup, it just hit perfect on that snowy day The shrimp scampi pappardelle was also a TOP of my stay. And that toffee dessert with the vanilla gelato...I ate that more times than I would like to admit. So kudos to the Chef and his team. If you have a group who needs to host an event contact Karen and Adriana. They have a great layout for everything from wedding ceremonies to breakouts for your company to cocktail parties and holiday events! I never expected much on my ”business trip” and the staff there not only exceeded the expectation but went above and beyond what some vacation resorts have offered!! I don't know if it's because I worked at a hotel for over 10 years and know the struggles of finding great staff or that I have traveled in and out of the country to many locations and VERY FEW had the same quality staff as the Delta. It may have been their pleasure serving me as everyone has told me this week but the pleasure was TRULY ALL MINE!!!

I was visiting family locally and decided on this location since it's reasonably priced and easy to access. I'm happy I made the right choice for the 3 days I stayed. The service from check-in to check-out was probably one of the best I have had in a very long time. The general manager was very attentive and ensured that the accommodations were to my liking. I was treated with nothing less than professionalism from all staff levels. The room was tidy, well-arranged, and cozy. I slept without any disturbance. The ongoing renovations were imperceptible. The breakfast was made fresh every morning, with typical breakfast fare of fruits, bagels, fresh waffles, eggs, bacon, etc. The lobby area was clean and modern. This location exceeds expectations in service and customer commitment. I will definitely return.

Booked and paid through my choice membership a week in advance. On the day of checkin called the front desk for two hours early checkin, as demanded by front desk (a male person) I agree to pay $40 extra for early checkin. Drove for 90 minutes to reach hotel, waited 15 minutes for someone to show up to check us in. The front desk lady (an Indian lady) started attending phone calls and took like 20mins to attend & talk to us. The Indian lady (attached her photo) at the front desk is completely disrespectful & rude. She told Hotel will allow checkin only after 3:00 PM, inspite of showing her the call history and earlier discussion over the phone, she bluntly denied anyone calling the front desk or any male person answering the calls. Inspite of agreeing for extra charge & earlier discussion, We requested to allow two early checkin as we are already in the city/hotel, but the lady was VERY unprofessional, rudely denied the checkin & gave free suggestion to go around the city until 3:00 PM. ARE YOU SERIOUS...!! As we already paid, we went out & came back at 3:00 PM. Now male front desk guy (can be seen in picture took 45 minutes to checkin. Even he was rude to us & other guests. Posting the pictures and videos of the person talking to the guests. He open the room with his master key & two hours late gave us the key as the lock system was not working. Rooms Don't, and I mean DONT book here. Nothing works! The disgusting smell in the rooms and hallway. The elevator is broken, our room lock was broken off, the shower wouldn’t turn on, the power outlets on either bedside table lamps didn’t worked. All the outlets in the room were broken or loose, charges fell right out when you plugged them in. Room service Will not get room service while you're staying at the hotel, no fresh towels, no cleaning, no bedsheets change during your extra days stay. No breakfast on offer. there was no continental breakfast. No coffee or anything in the Lobby. Staff is rude and intrusive. They knock on our door an hour before check out and reminded checkout time to make sure we check by 11:00 AM. I wouldn’t expect this from a hotel which claims as a 3-star hotel and charge $90 per night. I wouldn't recommend staying there for any type of event, for family vacation or business. If I could give a ZERO rating I would. Horrible staff, VERY unprofessional.

Stayed overnight. Room was clean and spacious. WiFi worked well. There is plenty of free parking outside. There is a restaurant adjacent to the hotel but I did not visit. Paid breakfast was offered and it was good. The staff was courteous and helpful. The hotel is showing a bit of its age and will look much better if they remove the carpets especially in the hallways. I would stay again.

Il personale era molto amichevole e personale, ma l'hotel era grosso. Molto sporca camera;spinti e tappeti dischiati, sangue sulla porta del bagno, spinti sulle pareti e sui tetti, mobili con buchi/spinti, frigo con parti mancanti, pranzi sporchi in lavastoviglie, asciugacapelli rotti, Il desk è stato chiamato immediatamente e ha inviato una persona che ha svuotato la porta con un napkin bagnato. Era sangue!!! Napkins sporchi, borsa di borsa sul pavimento, dolce spezzato nel tappeto. Il supervisore di casa era appassionato in condizioni. Il colpo era per le ragazze che non capiscono l'inglese.Il colazione non era mai pronta a tempo, né il caffè, quindi non potevamo cogliere i vantaggi di avere un colazione gratis la mattina. I bambini correvano in giro, sbattuvano sulle porte, gettavano la spazzatura negli ascensori, e non fu fatto nulla per fermarli. Avrebbero dovuto chiamare la sicurezza o la polizia. Molte persone nel nostro gruppo hanno chiamato a lamentarsi. Non potevamo dormire. E per spostarlo, un allarme d'incendio è andato fuori e abbiamo dovuto evacuare lunedì mattina. Pagare 1,300 per tre notti è stato uno scherzo. Marriott dovrebbe essere imbarazzato da questa proprietà.

Come molti altri hanno detto, l'apparenza dell'hotel è datata, non mi ha mollato molto, ma alcuni degli apparecchi della stanza sono stati influenzati dal non essere aggiornati. La maggior parte del bagno, che potevo solo ottenere acqua calda quando ho cercato di fare una doccia, e l'acqua usciva anche bruna dalla doccia per il primo minuto o così, che era assolutamente sgradevole. All’esterno della stanza era spaziosa e pulita quando sono entrato, e c’era una sedia e un ufficio da salotto, se dovessi fare qualsiasi lavoro che apprezzi. Vorrei che ci fosse un libro d'informazione nella stanza per raccontarvi le strutture dell'hotel. Volevo ordinare dal ristorante, ma dovevo andare al divano per chiedere un menu. Mi è stato detto che non c'erano menù stampate e potevo solo guardare il menù postato sul muro davanti al ristorante. E' bello, ma sarebbe stato bello non dover scendere al lobby e poi tornare nella mia stanza per ordinare di tornare a prendere il cibo. Nota che, sebbene il sito pubblicizzi servizio in camera non esiste effettivamente servizio in camera all'hotel. Puoi chiamare e prendere il cibo per andare, tuttavia. Seasonz è stata di gran lunga la parte migliore dell'hotel! Il mio pranzo e il mio deserto erano deliziosi e io avrei decisamente ordinato di tornare lì se fossi in zona. Infine, era piuttosto difficile dormire a causa del livello sonoro dell'hotel. Quando mi sono messo, sembrava piuttosto vuoto, ma qualcuno stava per sbattere la porta alla scala più volte in mezzo alla notte, e la mia stanza era accanto alla scala, così potevo sentirla chiaramente mentre cercavo di dormire. Anche se so che un hotel non può controllare il rumore, è stato un'altra cosa che ha aggiunto alla mia esperienza povera.

Room was modern and updated with a lot of space and great working desk area, but hotel overall feels old and has a **** smell in the hallways that drifts into the room

Questo posto era grande per il prezzo. Anche se il sito web dice di fare colazione non lo hanno. Tutto quello che avevano era un hotter. E abbiamo dovuto andare a prendere più tovaglie perché apparentemente la cosa comune è avere solo due tovaglie in una stanza ora, indipendentemente da quante persone ci sono. Ogni hotel di scelta che abbiamo fatto in questa visita è stato così e più della metà del tempo che dicono di non avere più asciugamani.

STAY AWAY! The hotel itself is beautiful, but the staff and management team are very very troublesome. My husband and I got married in Somerset three months ago and stayed in the bridal suite the night after our wedding. Upon waking up the next day, we left the room to eat breakfast in the lobby for approximately half an hour. When we returned to our suite, the door to our room was wide open and our belongings were nowhere to be found. A maid was cleaning the room and when asked where our stuff was, she simply responded, ”I don't know. Front desk.” While leaving the room, we happened to look inside the garbage bag on her cleaning cart and were infuriated to find that our valuable and sentimental possessions were all thrown away, including my makeup and emptied out makeup bag, bridal bouquet, bridal tote, wedding heels, ”wifey” sweatshirt, watch box, and congratulatory balloons that had been popped. Please note that WE HAD NOT CHECKED OUT YET and it was an hour before checkout time. This was an outright violation of our privacy and belongings! Following the incident, we reached out to management and were told that an insurance claim would be filed to compensate us for our lost items. It has been three months and we receive zero communication unless we actively follow up - even then, we are informed that they are ”working on the issue” only to be ignored again. This incident has permanently tainted the most special weekend of our lives. We would never recommend this hotel to any friend or family member.