Courtyard Franklin Cool Springs

Great stay but don’t tell them you have a car The hotel was in a great location close to restaurants and shops. The room was very nice, clean and spacious. The only disappointment is the hotel charges 10$ a day parking. When I asked if I could just park on the street, I was told that I would be charged anyways since I had a car. I can understand this charge in a big city with limited parking but this hotels parking lot was empty and there was tons of street parking.

Our room never got cleaned . We went to the front desk to ask for towels and they told us to wait for house keeping that never came . We had to find housecleaning just to get towels . They were kind of rude at the front desk . When we checked in they tried to charge us for parking even tho when o booked months ago I was told it was free and I didnt even drive myself I was driven there . Luckily they didn't charge me for it . When I booked I payed extra for free breakfast for both days and they didn't offer it . They gave me 2 gifts card for $10 for the bistro which wouldn't even pay for a full breakfast for us both . I did get refunded for a small portion of that tho. Overall it was not the best experience and I will not be staying there again . For $550 it was not worth it . I'd rather stay in a motel next time for cheaper and the same quality of service .

Accommodations were fine. The TV was non-functional and required maintenance personnel to come in and rectify. The Front desk did however offer to immediately change our room as a result of the maintenance personnel schedule / unavailability. The bartender was inexperienced and created drinks that were less than satisfying. However, the service itself was exemplary. We all need to learn somewhere so not a big deal. The clean folks were very courteous and professional. One future checkout consideration would be for the patron to designate a room "tip" amount since many of us tip at the end of our stay and are not 100% certain who the recipient of the room tip is going to. Since I'm sure there is an audit trail of which staff member cleaned which rooms (and when), an electronic tip method would ensure that the right staff member(s) received their fair share of the room cleaning tip. Everything else was spot on!

My only suggestion is a grab bar adjacent to the toilet. I am slightly physically challenged, and a grab bar would be most helpful.

We had a great stay at Courtyard. The room was clean, facilities were up kept and it was in a great area.

Loved the area and how easy it was to walk to restaurants etc. Super cute area. Room had brackets on wall where a picture should have been. Either hang a picture or remove brackets. None of the overhead lights worked. There were kids (I think traveling baseball teams) everywhere, so the pool was crowded with no clean towels, with dirty towel baskets overflowing (I went to the front desk and was given 2 clean pool towels). We would have liked to enjoy the hot tub without it being occupied by small children. They also had a pizza dinner and basically took over the lobby, but it wasn’t a dealbreaker for us and overall a nice stay.