Hampton Inn Franklin

Made reservation on ******* and paid with my credit card while driving in. New employee in training was nice but didn’t know what he was doing. Eventually he got me checked in. When I checked out the next morning I asked for a receipt but I didn’t look at it until later when I found out the receipt was for another guest. Then a few days later when I got to where I was going I found out that the hotel had billed my credit card for the room even though I had already paid *******. What is worse is that the rate that the hotel billed me for was almost $30.00 less than I paid *******. When I called to try to book the room directly with the hotel the rate they gave me was over $40.00 more than *******. After checking my credit card, reviewing the incorrect receipt, and then calling Brittany at the hotel I was told that a credit would be issued, which it was about a week later. It should not be that difficult to book a hotel room and to get the booking done right. Even though it all got straightened out, I feel cheated out of at least the time I wasted getting it straightened out. I’m not a fan of ******* but when you can’t call a property directly and get a decent rate, guests are forced to use the booking services. I like Hampton Inn properties but this is the second time something like this has happened to me on a trip to Michigan. Once at this property and once at a property in Shepardsville, Kentucky.

Good for 1 night while you’re on the road. Certainly not a destination hotel. The thermostat appeared to be locked in at 74 degrees, so it was sort of an uncomfortable temp to sleep in

At check-in, they charged us more than what ******* said it would be. There was hair all over the wall of the shower. The front check-in person was rude. We were by the elevator and it was excessively noisy with children, running up and down the hall and then a lot of noise at the elevator.

Upon checking in, I was made aware that the pool was not up and running. No mention of this fact when I made the reservation. I had some very unhappy occupants.

TV only had a limited number of cable channels and no local network channels. Front desk person contacted the manager and blamed it on the cable company but the problem was not resolved before we left. Room was OK, clean and breakfast was good

This hotel has amazing staff even down to the owner of the hotel. I would like to thank them for everything. I will forever recommend this hotel to friends and I will definitely stay there next time I am back in town.