Foto Holiday Inn Frankfurt - Alte Oper

Risposta dalla struttura: Dear Schmoni,Thank you for taking the time to share your positive feedback about your mother and sister's experience at the Holiday Inn Frankfurt - Alte Oper. We are delighted to hear that they appreciated the cleanliness of our establishment and the convenience of our central location. We're also pleased to know they enjoyed our breakfast offerings.However, we are concerned to hear about the discomfort they experienced in the surrounding area. We would like to assure you that the safety and well-being of our guests are of paramount importance to us. We sincerely apologise for any unease they may have felt.We hope to have the opportunity to welcome you or your family back to our hotel in the near future.Best regards, Your Holiday Inn Frankfurt - Alte Oper Team

Risposta dalla struttura: Dear si-il,Thank you for taking the time to share your feedback regarding your stay at the Holiday Inn Frankfurt - Alte Oper. We are delighted to learn that you appreciated our hotel's central location, close to the station and famous places. It's always a pleasure to know that our guests can conveniently explore the city.Moreover, we're glad to hear that you enjoyed our breakfast. We strive to offer a wide variety of high-quality options to start your day off right, and we're pleased that this aspect of your stay met your expectations.Thank you once again for your positive comments. We hope to have the pleasure of welcoming you back on your next visit to Frankfurt.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team

Risposta dalla struttura: Dear nisanat nimmansoontorn,Thank you for sharing your experience about your stay at Holiday Inn Frankfurt - Alte Oper. We are pleased to hear that you appreciated the modernity of our hotel and found it to your liking.We are glad to know that you found our location convenient, being just a short walk from the central station. We understand the importance of a strategic location for our guests and aim to provide easy access to the city's major hubs.It's great to hear that you enjoyed our breakfast offerings. We strive to provide a good variety of quality options to start your day right.Your feedback about our staff is also much appreciated. We always aim to deliver excellent service to our guests and your comments will help us in our continuous efforts to improve.We hope to have the pleasure of welcoming you back on your next visit to Frankfurt.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team

Risposta dalla struttura: Dear Cedric, We are grateful for your feedback regarding your stay at the Holiday Inn Frankfurt - Alte Oper. It is wonderful to hear you found our rooms clean and the check-in process smooth. We also appreciate your positive comments on our gym facilities and breakfast spread.Your safety is our utmost priority and we regret that you felt uncomfortable due to the location. We value your feedback and will take note of your comments to ensure we continually improve our services and facilities.We hope that despite this, your overall stay with us was pleasant and that we will have the pleasure of welcoming you back again in the future. Best regards, Your Holiday Inn Frankfurt - Alte Oper Team

Risposta dalla struttura: Hello dear Guest,we truly appreciate your review and we are glad you had a nice tome at our hotel! We hope to see you again in the future! Best Regards Holiday Inn Frankfurt Alte Oper Team.

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your experience during your stay at our hotel. We appreciate your feedback as it helps us improve our service.We're glad to hear that you had a pleasant check-in experience and found our room facilities convenient. Our team is always committed to providing an excellent service, and we are thrilled that our waiter made a positive impression on you by assisting with your IHG check-in points.The city management fee is a standard charge in many European cities, which is indeed separate from the hotel room rate. However, it is strictly against our policy for employees to handle these fees inappropriately. Our colleagues do have an official "work wallet" in which the money is placed.Your feedback is extremely valuable, and we thank you for bringing this to our attention. We hope that despite this incident, you will give us the opportunity to serve you again in the future.Yours sincerely,Your Holiday Inn Team Alte Oper

Risposta dalla struttura: Dear Guest,Thank you for sharing your experience at Holiday Inn Frankfurt - Alte Oper. We are pleased to hear that you appreciated the convenient location of our hotel, close to the Frankfurt Central Station and the shopping center. We are equally delighted to know that you recognized the cleanliness of our rooms and the variety of our breakfast. We always strive to maintain high standards of cleanliness and provide a rich and enjoyable breakfast experience for our guests.We have noted your feedback regarding the cost of the water. We appreciate your perspective and understand how this could have affected your experience. We value your feedback as it helps us in our continuous effort to enhance our services and to meet our guests' expectations. We hope to have the pleasure of welcoming you back to the Holiday Inn Frankfurt - Alte Oper in the future.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team

Risposta dalla struttura: Dear Anni0831,Thank you very much for taking the time to share your experience with us. We are delighted to hear that you and your family had a pleasant stay at the Holiday Inn Frankfurt - Alte Oper during your travels in Germany.Your trust in our brand is most appreciated, and we are pleased to know that our room and breakfast offerings met your expectations. We strive to provide a consistent and reliable experience, and it is great to hear that we succeeded in delivering this during your stay.We understand that every guest has unique tastes and preferences, and we are glad that our style resonated with you. We aim to provide a comfortable and enjoyable stay for all our guests, and your positive remarks affirm that we are on the right track.Once again, thank you for your kind words and we look forward to the opportunity to welcome you and your family back to the Holiday Inn Frankfurt - Alte Oper in the future.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team

Risposta dalla struttura: Dear ET1989,Thank you for taking the time to write a review about your stay at the Holiday Inn Frankfurt - Alte Oper. We are delighted to hear that you found our location convenient and appreciated the cleanliness of our hotel. It is great to know that you also found value in our environmentally-friendly cleaning policy and enjoyed our breakfast offerings. We always aim to provide our guests with a comfortable and enjoyable stay and we are glad that we were able to meet your expectations.We look forward to the opportunity of welcoming you back in the near future.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team