Mabu Thermas Grand Resort

Lugar legal, porém atendimento ruim. Princi no check in

O local é muito bonito, bem cuidado e organizado, oferecendo inúmeras atividades para entretenimento das crianças. No entanto, a experiência no restaurante do hotel deixou a desejar. Apesar da variedade no cardápio, os pratos não se destacaram pelo sabor, e o custo foi elevado em comparação à qualidade oferecida.

Tudo 100% nada a reclamar, não vejo a hora de voltar novamente!!!!

The people in charge of customer service are extremely slow and inefficient at check-in and check-out. It is surprising how they do not offer to help when someone is free, besides they do not explain anything, they do not understand Spanish or English (I asked specifically this and the woman said no) considering that there are dozens of foreigners in that place. When we got to our room, we realized that it had not been cleaned or maybe other people were still there and we had to go out again to ask the reservation desk for another one. The facilities seemed average to me for the premium price they charge and the dinner options are limited. I had to go to eat at the MyMabu hotel next door to find more variety. The next day they told us that we could continue using the pool after check-out, but when we arrived at the pool we were surprised that we needed bracelets to do so, nobody explained it to us, we walked back 200 meters to ask for it again. Moreover, At evening the pools had a smell, I don't know if it was because of the large number of people. I don’t think I would visit this hotel again

The team is very rude, they don't help you at all. The room facilities are not typical of a 5 star hotel.

Excelent to go with children and family.