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4 gennaio 2024
Fox Glacier is a tiny town with barely a handful of eateries and a lot of tired and old accommodation so aesthetically, Distinction FG stands out. the rooms are a good size and the overall look is like a 3.5 star motel with basic furniture and decor. The included breakfast is pedestrian: hot food selection, condiments and toast, Cornflakes and Vitabrits with milk and bottled juices. throughout NZ, a lot of the customer service roles seem to be filled by travellers on 1-year working holiday visas so who you get and their level of service and ability is all very patchy. The current crew at Distinction FG seem competent and eager but when we checked in, the front desk was unattended at 3pm. We could hear someone out the back swearing and yelling but no one came forward. then we noticed a small sign mentioning that if the desk is unattended, ring the bell. So we did. and we were met with someone who whipped around the corner to look, without making eye contact with us, yell, "Where the f*&k is she??!!!??" We assumed "she" was the person who was supposed to be manning the desk. then a young girl appeared from behind us to check us in. Needless to say, her boss/owner disappeared and left the girl to do the menial check-in task. Of course this may have been a one-off incident and and there may be some explanation but I not sure if it's ever appropriate to use that kind of language when guests are standing in front of you, let alone within ear shot.
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