The Lodge on the Loch Onich

Perfect We were running late for check in. They were very understanding and kind to us. The room had a beautiful view and amazing bathroom. Just could have done with a blind in the bathroom window.

This hotel stay was the worst experience I’ve ever had when staying at a hotel. Arrived 1400 early to check in which was 1500. We walked into a smelly, dirty and miserable reception area which wasn’t manned and we found ourselves waiting awkwardly for staff. After the staff came we explained we were early and asked for a drink while we wait. However unlike the advert says there isn’t actually a bar or a lounge, we were taken through to the dining room to be served a beer and a bottle of cider which we had to request a bottle opener and a glass for. We were then ushered out and told we couldn’t check in for another hour. Upon check in at 1500 we were again waiting for staff to appear, we were given the keys to our room, when we opened the door to our room we were greeted by the smell of damp and could clearly see mold all down the wall above the bed and in the bathroom. We tried to find staff to report this to but again they were nowhere to be seen. We left the place as we couldn’t sit in a damp room and went for a drink and a bite to eat elsewhere. Upon returning we managed to see a member of staff so I requested a new room due to mold and damp, they tried telling me it wasn’t mold or damp rather than apologise. They were totally unhelpful. Eventually I received a new room on a corridor with a carpet that was covered in mold. The room was okay however a few things like handles and taps were broken. We left 6am the next morning.