I am at a loss of words when trying to describe my visit. I chose this hotel because it had high ratings and was a 2022 Choice Award winner. For starters, the room was well renovated, but the bedding had a smell, not bad just a stench. The water pressure in the bathroom sink and shower were terrible, and the phone didn't have any instructions on how to contact the front desk. So every time I had to contact the front desk I had to call the hotel number. Shower head in the shower was extremely dated and needs updated ASAP to match the renovation of the room. TV channel options was awful, too many depressing news channels and not enough movie channels. The young girl that checked us in, the gentlemen that works most 2nd shift and one morning girl were stellar in regards to being very courteous and kind and getting us what we needed. I didn't get his name but the maintenance guy was extremely rude to me and my friend when I mentioned that they should want to accommodate anyone with disabilities when it comes to an elevator. Reason being they don't have an elevator let alone a working lift. Didn't appreciate being treated like I don't know what I'm talking about. Gave us a bad taste the whole stay and I didn't even like seeing him in the morning in the lobby he was that disrespectful to us. The general look of the hotel is still from early 2000s and severely dated. The hallways don't match the rooms and the lobby could use a little more flare. The hotel breakfast in the morning was mediocre at best. High carb and sugar cereals, bagels and pastries and highly processed eggs and sausage. Not a fan. My recommendations are none, if you have elderly in your family or anyone disabled go somewhere else, they will not accommodate. If I did return it would only be because of the room and the first two staff members I ever met. Never even met the GM.
101 Recensioni