Iberostar Playa de Muro

Nice hotel with good service. We only stayed one night and it is definitely not enough. Plan to be here next time!

Amazing place, relaxing, clean and near by the see site… Swimming pool in the flower garden… Great food and all the time lovely and supportive staff. During evenings you can walk on the beach or enjoy evenings shows. There is a lot of to do for kids any age in kids animation club. My kids enjoy it and find new friends.

Visiting this hotel solo for a week end of February. Obviously, it’s not yet season, most of the shops, restaurants and facilities are closed, and the hotel is no exception here, which is a pity, as I booked all inclusive. It’s a nice hotel, quite new and modern, at the beautiful Playa de Muro. I suppose it’s amazing in Spring, Summer and Autumn. Buffet restaurant is very good, I assume the selection is more varied as well in high season, but food quality, presentation and choice are good. Service is, well, I feel like most of the time, either in the Tramuntana Buffet Restaurant or in the only open bar, La Cerveceria, I’m wearing my invisibility cloak. On average it takes 15 minutes for a server to ask for my order, while families or couples are served immediately. Not sure if they assume I’m still waiting for my other party to join, but I’m not too pleased with this kind of treatment. Room (standard) is very spacious and comfortable. Unfortunately the safe is not functioning, and there is no remote control, in case I might want to watch TV. Mini bar is empty and fridge is warm - I did expect this differently for all inclusive. It’s very clean in general, and overall staff are very friendly. I haven’t seen much day and night entertainment, though. Maybe as well low season and not yet operational. One remark to the Gym and Spa facilities: for both, I must say, and I travel a lot to 4* and 5* hotels, it’s among the best equipped Hotel Gym and Spa I have ever seen. BUT: the maintenance of the equipment and overall hygiene in both areas are shocking. No towels in the gym, no Disinfection possibilities to clean the equipment before and after use, kids using the Gym as playground, which is quite annoying and could also be dangerous. Same for the Spa: for winter time way not enough lounge chairs, sauna and hygiene etiquette are not respected and also not enforced by the lifeguard personnel on duty. An example: someone swims, no shower afterwards and enters the sauna dripping wet without a towel! Others wear their slippers in the sauna, I barely saw people taking a shower before and after the sauna. Shower fittings falling apart when touching them etc. it’s a pity for these really nice areas that they are not well maintained. I’m halfway through my stay, maybe things are improving still, but I make them best out of it. Certainly a good spot for families in Summer (though I expect it to be crowded then!)

Great family holiday. Best food, lovely facilities and right on the beach. Only a few minutes away from Alcudia port and the Market. All of us had a unbelievable holiday. Thank you so much for our wonderful stay! Best waiter services aswell - thank you David H!

this place is amazing, beautiful, right next to the beach, lovely environment, very kid friendly and super supportive for friends and couples aswell as families. I feel very safe all the time, night and day. the pool is amazing and the evening activities pull the great day together. i want to stay here forever, and i think everyone should come and visit to get the experience i did. staff absolutely amazing and lovely love Eva and Ellie

The staff are amazing, when we first entered at 3am the reception was so welcoming, they walked us to our rooms and carried our bags. The room is lovely, so nice after a hot day by the pool or at the beach that is 5 yards away, the view when eating lunch is the beach it is amazing and the food and late night activities are perfect, very kid friendly.

Centrally managed air-conditioning making it difficult to sleep as the room is never cool. We have a toddler who is sweating and waking up every night. We have asked twice if we can lower the temperature in our room but apparently it's a sustainability effort. There are probably much greater impact efforts the hotel could focus on that do not impact the customers comfort, sleep and wellbeing. We won't be staying again and will not recommend to anyone. We appreciate what the hotel is trying to achieve but everyone is different and possibly needs a different temperature level so when someone asks for it to be lowered the request should be acted upon.