Utente ospite
13 giugno 2022
We stayed one night in a 2 queen/pullout sofa room on June 11th. The first room they put us in did not have working AC. When we called at 6 pm to ask that it be looked at, they said they did not have a maintenance person until the morning. We had already unpacked the car into the room (we were on a longer road trip). They offered to change our room, so we repacked and moved our luggage to another room. We were in town to attend a party, and this made us late. Then, there were no sheets on the pull out sofa, so we called for sheets and the desk attendant asked us to come down to get them because she was the only staff on duty. Finally, we had no bathroom light in this room at all. We didn't bother to call because we knew there would be no one to help us, and we did not want to move rooms a second time. In the morning, we called to get someone to fix the light, and they said they could send someone at 10 am. We were checking out that morning so... I asked if they could take something off the bill for our inconveniences and he said absolutely. They took a whole $12 off for parking (thanks??). The kicker was there were no available parking spots on the property so we parked in the lot of a neighboring business. We paid over $300 for our room. Not a problem if it was what we expect from a Marriott. This was more like what you would expect from a Motel 6, not a Marriott property. We were very surprised and would not stay here again.
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