Utente ospite
14 dicembre 2021
We booked the appar**ent for a short stop at florence. It was cheap so we weren't expecting much. First task was to find the place. Even with the exact adress it was hard to find because no sign/... was located nearby. The entrance is an old and ugly door, where you have to call the owner first so that he can give you the code for the lock. You go upstairs a small, steep and narrow stairway. There an old lady welcomes you who barely speaks english or another foreign language but we managed to communicate. Everything looked old and worn, but okay.... The big issue was our room which was absolutely disgusting. The smallest problem were the furniture which were old and definitly need to be replaced, but with that the shortcomings just started. The walls showed a lot und partly huge water damages, dead insects had left bloody stains on the wall, the floor between bath and bedroom was damaged, so the door couldn't be closed, over the shower was a hose from the a.c. for the condensed water which dropped continuously and also begun to go moldy, the shower in general was untidy and germinal and there was generally mould all over the place - in almost every corner. The "highlight" was a approximatly 1,5 m² huge mould spot behind one of the cupboards. We described the problems to a customer support stuff of the portal where we booked. He contacted the owner but couldn't help us because the owner wasn't cooperative and just got angry. Of course we didn't get any compensation....
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