Park Palace(Park Palace Hotel)

We stayed there on business and will definitely book this unique property for our vacation in the near future. The attentiveness of the staff is exemplary.

Lovely hotel in lovely setting. Good food. Good breakfast. Room lovely we got an upgrade. Walk into Florence not too hard. Surrounding boboli gardens very pretty. Dinner on the veranda overlooking the pool is nice. Friendly staff and waiter.

This hotel was a delicious find in a park behind Boboli Gardens. The rooms are spacious and the elegant decor gave a feeling of old world grandeur. The staff went out of their way to help make our stay comfortable. Iuliana in reception was so amazing and kind to my parents. Will be back for sure.

This is a case of how one's perceptions of a place are colored by the initial interactions and impressions. Upon arriving by taxi, the place looks lovely, an old villa set in the hills, a terrace overlooks a tree framed pool. Entering the foyer, everything looks old and romantic, I generally like this sort of thing. Upon introducing ourselves at the desk we were brusquely told that our room was not ready and to go and have a drink, the room would be ready in 30 minutes. OK, no problem, we go and sit on the lovely veranda and have a drink. 45 minutes later, nothing. My partner approaches the desk where yet another lady rudely tells her to go back to the veranda and wait...ugh...here we go. I approach some of the other people sitting around, most of the others are also waiting to be checked in, everyone has a slightly different impression of when check in time is supposed to be. After almost an hour and a half of sitting around with nobody approaching us (the waiter also disappears, I presume in fear of being asked what on earth was going on) I approach the desk, a number of guests are standing around looking bewildered as the lady on the desk sets about passively aggressively making the hotels problems the fault of the guests. How dare we turn up on time! Much eyerolling ensues, anyway it seems our room is now ready. We are ushered into a dark, old room which looks nothing like the room in the photo, are we being punished for asking if our room was ready? A small TV sits eight miles from the bed, one window overlooks an overgrown wasteland behind the hotel. 4 stars? Nope. The fridge contains an empty packet of nuts. To be fair, the rest of the say was uneventful, other staff were more pleasant to deal with, but this place could do so much better. The settling is fantastic, the building itself is nice but the rooms need refurbishing and the staff could do with a little training. Not worth the money they are currently charging.