Hotel Bellavista Firenze

DO NOT STAY HERE! Especially if you have allergies or are sensitive to DUST! don’t know where to start, we got into the hotel late at night and the next morning I woke up with sore eyes, itchy throat and blocked sinuses. I thought I may have just had a cold coming on… until I actually inspected the place. It was absolutely filthy, the aircon was full of dust and so was everything else. See photos attached! The admin staff were nice and apologetic but the owner was extremely rude and unhelpful. When confronted with the issue the reply was along the lines of “you should have reported this when you first arrived.” It’s not normal to have to check the rooms cleanliness or if the aircon is full of dust, it is assumed this has been done as you are paying to stay there. No refund or compensation was offered for our experience either, they only offered to clean the aircons when we checked out.

The only good things about this hotel are the location, excellent wifi and the little balcony with the good view and fresh air. For the price, this hotel was disappointing. The shower does not drain and will flood the bathroom if you don't turn the water off while you shampoo etc. Water will sit in the base of the shower for at least 20mins after someone showers. The water runs hot and cold. The bar fridge makes loud clicking noises throughout the night. The TV is ancient and you can't cast from your phone to watch anything. The mattress is literally just a piece of thick foam and is slightly smaller than the bed frame. During the night while I was sleeping, one of the wooden bed slats fell out of the frame onto the tiled floor and made a really loud crashing sound. The air con works but is also loud. The hairdryer works for 15 seconds and then cuts out. There are no USB ports anywhere. Batteries on the safe ran out. I know this is a two star hotel but I feel even the basics aren't covered and it isn't value for money. Please before you book make sure you don't set expectations highly for this hotel. Also as you will see by reading other reviews online, they reply to other guests who give them a poor rating claiming they are liars or have stolen things. This is also our experience as you will see my review on another hotel review site where they replied to me claiming I only stayed 2 nights (I stayed for 5) and didn't get a refund (never asked for one). Unbelievable! You will also see other reviewers saying they chose to move hotels because it was so bad or that they were offered discounts or free nights in exchange for good reviews. This place is dodgy! I wish we had read more reviews before booking and we would have avoided it.