Grand Amore Hotel & Spa - Ricci Collection

We spent four wonderful nights in Florence and were overall happy with choosing Grand Amore Hotel and Spa as the location is fantastic. The pros, its very central (as other have mentioned), which gave us the option to wander all over town, pop back into the room to refresh and head back out again. The room is spacious (compared to our other Paris hotel) with high ceilings and a large king size bed. Staff were also amazing, they were all very friendly, professional and helpful. Housekeeping also did a wonderful job daily. A consideration and con, one I wish I had known earlier was that there would be no AC available during our early April stay as we prefer a room that is not warm with circulating air. We were informed that until the weather got hotter, the only option was to open the window. Which was fine during the day, but at night, the noise on the streets were incredibly loud and not ideal. Our only solution was to leave the window open in the bathroom (furthest away from us) and close the one directly near the bed. Thankfully, we are both good sleepers, so it wasn't too much of a bother at the end the day. Another hiccup encountered was that during our check-in, we were told directly that breakfast was included in our package. In hindsight, I should have double checked my reservation (instead of accepting it) as there was a surprise bill during check-out as we were told us in error. Overall, the pros made up for some of the inconveniences and I would still rate it as a solid boutique hotel in a convenient neighborhood with lots of things to do, see and enjoy.

I am extremely satisfied with the hotel team. The service was excellent. Marto and Florence helped us out. I got a sting by a sea urchin on my second day and I needed some rest on the checkout day. They arranged a doctor to visit and take out the splinters and give me treatment and also arrange the room for longer so I could rest. This warmth will definitely make us repeat customers.

Grand Amore hotel is the perfect spot to base your visit to Florence. The location can't be beat- close to the Duomo, train station, cafe, bars, and restaurants! It is in a very safe area where we felt comfortable walking around any time of night (as sisters traveling together this is very important to us!) The room was incredibly quiet given the location and spacious and comfortable. The shower has great water pressure (and it was nice to have a good blowdryer to use!). The best part of the hotel though is the staff- who gave us amazing recommendations, booked reservations for us, called taxis and immediately fixed anything we brought to their attention. Can't wait to be back and stay here again!

This was a quaint and cozy stay, that definitely delivered convenience of location! Things we liked - 1. Location - convenient to get from the main train terminal to/from other cities in Italy. Walking distance from anything you should want and/or need. Restaurants, shops, local sights, pharmacies, wine shops, bars and then some. 2. Safe - walked safely all times of day and night 3. Room was clean, comfy and cozy. A little cold at first, but a little heat adjustment and all was well 4. The staff was great, friendly, accommodating and super helpful 5. There bar downstairs had great Aperol Spritz :-) 6. The spa was very relaxing and offered sauna and Turkish bath services 7. Although on rooms were available for upgrade upon check in, the staff gave me a lower rate on an extra night that I had to extend the stay which was great of them. Things we didn't like so much 1. There was a slight odor upon entry of the room, nothing major but definitely not super pleasant. (note we didn't even notify the hotel, it was minor) 2. The doors to the rooms were heavy and banged so aggressively loud, it was very disturbing especially when folks were in and out while we were sleeping. 3. The rooms are not soundproof so you could hear the noise of other hotel guests. Overall it was a very pleasant stay! I will stay there again!