The Westin Excelsior, Florence

Il servizio era estremamente scadente L'allarme antincendio ha suonato alle 5 del mattino ed è durato fino a quasi le 8. L'hotel non ha spiegato né si è scusato. Ci sono molte persone a colazione e non c'è quasi nessun servizio. La casa è super vecchia. La suite all'attico ha una bella vista dalla terrazza, ma nient'altro. Sento che gli hotel complessivi in ​​Italia sono molto poveri. Il prezzo è ancora molto costoso.

設施：好 衞生：好 環境：好 服務：好 位置好 景觀好

I had a wonderful stay at the newly rebranded Excelsior, a Luxury Collection Hotel, in Florence. Although there was a change to my itinerary and the reservation was modified at a reasonably late time, the staff on the property went above and beyond to accommodate me during the busy summer travel period, despite the hotel being at high occupancy. I wish to extend a heartfelt recognition and thanks to Ilatia, who was so warm and offered assistance at great length to ensure the stay was a comfortable and memorable one. The property is a historic building with a rich history, and a refined and up-to-date interior that preserves its legacy. The staff explained during check-in that the hotel has hosted many distinguished guests over the years, including celebrities. The guest room allocated was on the top floor and came with a lovely private terrace, featuring plenty of outdoor seating and a fantastic view of Florence and the Arno River. Overall, I was very impressed with the hotel's service, amenities, and location, which is within a short walk of all major sights and restaurants. I highly recommend this property and look forward to returning next time I visit Florence.