Hotel Super 8 a Florence

We stayed at the Old Town Inn several years ago and had a pleasant experience. The rooms were clean and the location was good. Wyndham recently took over this property. Based on our prior experience, and the acquisition, we booked two rooms for two nights at this hotel for ourselves and my sister and her husband. We arrived on Friday, July 5th around 3 and were initially assigned a room upstairs. Since some of our party couldn’t carry their bags up the stairs, we requested rooms on the first floor, and the hotel accommodated our request. However, when our rooms were ready, I found ours to be unacceptable. The bathroom door had a large hole which looked like someone punched it, holes in the wall were present where shelves were missing from the wall (shelves were in other rooms), and some of the wood was falling off the furniture with shreds of wood were in the carpet. Additionally, unlike other rooms, there were no window screens on the section that could be opened. When my husband asked for a screen, we were told that out of 141 rooms, ours was the only one without a screen, and they had none available to fix the issue. I went to the office to request another fan as the room was hot and uncomfortable. I also mentioned that the room was in poor condition and was told that the damage was caused by a previous guest the night before- a domestic altercation-and they hadn’t had time to fix it. I can’t believe any establishment would give a paying guest a room in such a state. Further, it appeared that although the hotel was fully booked, there were other rooms available. We were later told those rooms were for guests arriving at midnight, even though we were there at 3 in the afternoon. The room we had was disgusting as well as miserably stuffy and warm. I also found the pillows had a terrible odor and I woke up very itchy the next morning, and subsequently found a few hairs in the bed that were not ours. Being that there were not other rooms or hotels available in town, we were stuck here. On Saturday afternoon, the day before our early morning departure, I went back to the office to complain again and expressed my displeasure with the entire situation. The two staff members were apologetic, provided a set of pillowcases and then miraculously found a screen for our window that they took from another room. Although they were apologetic, it really didn’t matter at this point. This hotel should be ashamed of itself, and I would never recommend it to anyone. It is a total disgrace.