Waldhaus Flims Wellness Resort, Autograph Collection

The Hotel Waldhaus is closed and bankrupt!!!! Vers sad. It was the failure of the Management. The American owners did. Not unterstand the Business and wanted only make Money instead of serving the guests. Shame on you!!

Just simply terrible. Starts off with no staff to clean the rooms at check in. No staff at spa to give basic things like towels etc. No turn down service and then they don’t believe you and they keep arguing about it especially a gentlemen named Mr Werner. Extremely extremely rude person. Now he wants to charge me for the water after spending 2000 euros a night . The point is not the cost but the fact that he does not believe you and at 11 in the night argues about it…just simply terrible service

We spent three nights here in early October 2022, three of us travelling from England with the fourth family member a resident of Switzerland. We had been a bit concerned having seen the film Youth, filmed here on location, where the hotel came across as a bit grim, but we need not have worried! It was very comfortable, the staff were without exception friendly and helpful, and although it was not cheap we felt it was fair pricing for what was on offer. (The parking seemed expensive for what it was, but that was relatively minor in the grand scheme of things.) Early October was low season, and some of the restaurants were closed. We did not particularly rate the off-site (but hotel-recommended) Pomodoro Italian, and if we had had our time again we would have gone elsewhere in the village. However, the hotel itself has a good bar and the breakfasts were really superb. We enjoyed many of the other facilities on offer, including the spa with its indoor and outdoor pools, sauna, steam room, etc. Also the grand piano, the pool table and other various things to do. Free coffees and other drinks (tea, water) are always available, both in the rooms and all around the hotel. Many reviews comment on how they were upgraded to better rooms. That did not happen to us, but as we were four adults (married couple, brother-in-law, adult son), we were given two adjoining rooms with a connecting door, which worked very well for us. The mattresses were on the soft side for our taste, but the room was otherwise perfect for our needs with free mini bar (not including alcohol), TV, safe, tables, chairs, and so on. The rooms and all other areas of the hotel were spotlessly clean. I always feel that running a hotel must be a nightmare job, but they have really got it to a fine art here. The staff never overwhelmed us but were always on hand if needed, and there were lots of nice little touches that made our stay thoroughly enjoyable. We were lucky that the weather was superb for our stay here, and we really enjoyed some of the local scenery, both on foot and in our car. One small detail is that I like to charge my phone overnight, but also have it by the bed to check the time if waking up. The charging area was across the room. Again, though, that is minor in the overall context.

We are from USA and we found this resort on Bonvoy site. Since we were in the area (Zurich going to Jungfraujoch region) we decided to spend a few days at this resort. We got there by our rented car. The hotel offers two paid parking options: under cover and no cover (half the price), both are valet. The hotel seemed very empty, quiet,and clean. The front desk young man was one of the nicest polite and curious front desk people ever! He made us fee welcome and walked us to our room to show things. We got upgraded to a suite room with living room and extra sink room. We received a basket of fruit and a bottle of either wine or champagne. Minibar nonalcoholic drinks were included. The rooms were big, beds very comfy, bedding was amazing. Bathroom was spacious, the only odd thing was toilet was located in a separate room than the shower, I mean you have to walk through the bedroom to get to the toilet. The hotel provides bathrobes and slippers, and changed those every day. The breakfast was very good. High quality food, tons of cheese. You can order eggs of any kind. Buffet was included for everyone. We used the outdoor pool, which was heated and one of the best pools with jets ever. The indoor pool was very cold and unpleasant. During our stay the only time we saw other guests was at breakfast time, that's it. Also they offer umbrellas and hiking sticks to borrow. We would definitely return there again if we were in the area.