Hampton Inn Fishkill

Very clean, comfortable bed, cost effective. Staff were strict with check out time. Overall solid choice.

房間挺大。

Carpet in room was not clean. Shower was difficult to keep water inside tub. We had difficulty with the TV for four days before the manager fixed it. One of the staff told us they couldn't do anything about it and to just see if we could change rooms. Overall not pleased.

The property is fine but ******* erroneously booked me at a different hotel down the street without the accommodations I anticipated. When I came to check in I had no reservation and had to pay for a room. Thus far ******* has NOT refunded me for the room I thought I had pre-paid nor even acknowledged any error on their end. EXTREMELY disappointing. The Hampton Inn staff has been very helpful and accommodating to me and my young sons.

I booked a room at Hampton- paid for Hampton, but Hampton said ******* had booked us to Wyndham- and this had been an ongoing issue- so we ended up paying more for a hotel that had worse reviews- a total bait and switch- really upset with *******

I'm writing to formally express my deep dissatisfaction with a recent experience I had using your platform, and to request a full refund of \$130 for a reservation that was not honored properly. I had booked a stay at the Hampton Inn in Fishkill, NY through *******. However, upon arriving at the hotel, I was informed by the front desk staff that there was no reservation under my name at their location. The staff member was very polite and helpful, and explained that this has been happening frequently to other customers as well who used *******, where bookings meant for another hotel (in this case, the Wingate Hotel down the road) were being incorrectly routed or confirmed as if for the Hampton Inn. This error caused not only confusion but also inconvenience during my travel. I immediately called ******* customer service to resolve the issue and request a cancellation and refund. Unfortunately, I was placed on hold multiple times, and though I was told someone would contact the hotel directly to help cancel the reservation and issue a refund, this never happened. Instead, I was left in limbo—placed on hold again, with no confirmation or resolution. Despite trying to resolve this in good faith through your customer service line, I was charged \$130 for a booking that was not valid, not honored, and was the result of incorrect listing or processing on your platform. This is unacceptable and unfair to your customers i would like a refund please, thanks