The Grosvenor Stockbridge

Oh what a disappointing family Sunday lunch. Service was incredibly slow and when our lunch eventually did arrive it was cold. We sent our meals back to the kitchen but when the replacement food arrived it was hotter but the vegetables and roast potatoes were under cooked and hard. A gentleman on table next to us said his food was the same but he had a long distance to travel so could not wait. The waitresses were charming but failed to look after us, we were constantly having to catch their attention to order drinks. We will not be going back. Such a shame.

We booked the Christmas package, arriving Christmas Eve and departing on Boxing Day. This was the first time we decided to spend Christmas away from home and so we were really looking forward to our stay. The room and hotel decor was all very nice but the thing that really let it down for us was the food - which is such a big part of the festive period. I’m veggie and pre ordered my meal in advance. The menu wasn’t really to my liking and understand this is subjective. However to be offered soup for starters on both meals was disappointing. However the real let down was Christmas lunch - it was a vegetable wellington with kale. No other veggies in sight. I had to ask for some roast potatoes which the waitress kindly got for me. So if you’re a veggie don’t expect a traditional lunch! Christmas Day we knew was a buffet supper, except they didn’t cater for vegetarians!!! When I wrote the the hotel the manager responded saying ‘Beth on reception hadn’t highlighted any dietary needs that night’. Firstly I think it’s poor the manager off loaded responsibility on to a receptionist, moreover - I’d ordered vegetarian food so they knew, yet the manager wouldn’t take any ownership for this which I was astonished by. Sadly the hotel lacked any ambience on Christmas Day with guests either going out or staying in their rooms. We sat in the lounge for an hour or so and not one member of staff came to us to see if we wanted to order any drinks. Final thoughts - a nice hotel but I wouldn’t recommend the Christmas package (esp if you’re veggie) it’s a lot of money for a very underwhelming experience.

We have just returned from a most enjoyable 3 day Christmas Break. I must compliment Steve the GM and his whole team on a fantastic stay where all the departments really excelled themselves. A special mention to the Chef with the quality of food and Eleanor in the Restaurant. Well done everybody keep up the great work and level of service !!

My husband and I and our two Italian Spinone spent a very relaxing day - our dogs were made to feel very welcome with beds provided beside our table whilst enjoying our stunning dinner. The garden room was very comfortable and had the weather been warmer we would have taken advantage of the patio area outside our room . Breakfast was equally good and service was exceptional. We will certificate be returning

Met up with 2 of my friends today & needed a venue which was in easy access for us all. Found this gem. Walked into the foyer to smiling faces & a very welcome Earl grey tea as I waited for my friends to arrive. We were then taken to our table where the staff were amazing, menu great & quality of food awesome - wonderful to find such a beautiful quality venue with outstanding staff. Will definitely return - thank you for such a lovely afternoon

We stayed in the Hayloft Suite for 2 nights and had a very relaxing stay..we only ate breakfast at the hotel and it was lovely.. great choice and the cooked breakfast was very nice.. the courtyard garden was well kept and I’m sure is amazing in the summer! The staff were very helpful and friendly and the location is great for exploring the local area.. car parking can be tricky as the village is clearly popular.. will go again when it’s warmer