Riad Mayfez Suites & Spa

A most glorious, luxury, calm and friendly hotel I have ever stayed at. There is nothing to fault at this Rihad, first impressions were impressive, the public rooms ouze luxury, style and warmth. The suite I was in was absolutely stunning, a most comfortable bed with exceptional quality bedding. The bathroom was an absolute joy, a roll top bath which I like on holiday. The lighting was well done, the balcony was truly unique with views to die for. You really do feel you are staying in somewhere very special, in fact it is magical and you feel so happy knowing you picked this place to stay We enjoyed breakfast and dinner at the Mayfez. The food is fresh, original and very tasty. The most important thing which sets this hotel above anywhere else I have stayed is the hospitality of the team. Houda manages the Rihad with true professionalism and makes her guests truly feel at home. Her assistant Mohamid attention to detail and customer service is astonishing. Both of these peoples genuine care to their guests goes beyond and above anywhere I have stayed before. We stayed for 3 nights but wish we had booked for more but had to continue our tour of Morroco . The city of Fes is full of interesting history and lovely architecture. We booked a tour with the guide for a whole day which meant we were able to get round so much. I absolutely love what Fes has to offer, and the knowledge that we were going home to the Mayfes most comforting. Well done Houda on what you and your team have achieved at the Mayfes, you are shining stars and deserve every success and prosperity.

After reading some of the reviews, I am a bit taken back and also confused that we probably were not staying in the "same place"? Our room was rather dark with poor lighting, and quite dusty. It has a lot tiny and twisted stairs and not idea for older travelers. Same beer or water in the fridge costs many times more that the ones just a few blocks down. We stayed in the hotel for dinner once, and it is really average at best, and costs many times more. Now here is the kicker: in order to go out for dinner anywhere, you really need someone to lead you there and back, because Fas is a maze/google map does not work well, we were told one should not go out after 5-6pm. Guess what ? dinner only starts much later than that. The staffs in the hotel are nice but they are busy with other duties, there are not enough staffs we can ask to escort us for dinner and call/ask them to escort us back after dinner. Here is a suggestion: Hiring a staff just to escort guest out for meal or improve the quality of the food inside Riad. Granted, this Riad is pretty looking, for a house, in order to make a hotel, it needs 5 star service, such as food, etc.