Home2 Suites by Hilton Lake Mary Orlando

Great location. Check-in was easy. Jose helped w my early arrival, including room location. Room is immaculate. Features are way above my expectations. It reminds me of the Embassy Suites brand used to be. May need to regain my Diamond Status! House keepers, staff members and kiosk team are superb. Too bad I am only at this location for 18 hours.

Everyone on the staff, from the front desk, to those who prepared breakfast, to those who cleaned our rooms, were very friendly, warm and helpful. The rooms were exceptionally large and comfortable for a family. And overall, it was bright, cheerful and clean!

I love this place it's big and has a charger for my mustang mach e a full fridge nice and clean place and nice amenities and comfy beds and the staff goes above and beyond to make customers feel at home I have stayed here about a week and I definitely will stay again and recommend to family and friends

The teams here at Home2Suites are wonderful. All the teams, from the front desk, managers, house keeping, and maintenance teams are all very kind, patient, and accommodating! Each person is so thoughtful, thinking of ways to help their customers. My room was always very clean and comfortable to stay in. Bed is very comfy as well! While staying long term, the gym and the huge fridge and freezer are beyond helpful to make the stay feel a lot like a comfortable home. I am so thankful for the great team and experience here, and would love to come back again next time!

On Friday, April 26, we confirmed, with Hilton Customer Service, that we had an Assessable room, with a roll in shower, for my wife who is confined to a wheelchair. Upon our arrival check in, the front desk person conferred with someone about our reservation. Jose, the manager on duty, came out and told us that our reservation was for a hearing accessible room, not a roll in shower room. I showed Jose our confirmation email, he advised that the room somehow got double booked in the system. Jose went out of his way to make it right. He advised that the room was booked for another few nights but would see if the occupants would be willing to move for us. Since I need a lift to roll under the bed, Jose had a frame bed moved to a room for us. The next day, Jose advised us that the occupants would move for us… we had the room that afternoon. Jose also took care of a couple of other things for us for our inconvenience. I learned later that Jose is an Assistant Manager… based on how he professionally, quickly, and friendly methods resolved our problem, there is no doubt in my mind that Jose will be a Hilton Manager, hopefully sooner than later… he is a find! Every time we encounter Jose, he is smiling; his front desk, kitchen, housekeeping, and maintenance staff are always smiling and say hello… it makes you fell very welcome.. This is a reflection on his managerial skills! Thank you Jose, you and your staff are the Best! Your professionalism is the perfect reflection Hilton wants its staff to have!