Recensioni su Wyndham Grand Plaza Royale Hot Springs Fenghuang

Risposta dalla struttura: 歡迎來到鳳凰古城，您選擇了我們是我們的榮幸，您的認可是我們的動力!很高興能夠為您的這次旅途增美好回憶!願您生活平安健康，心想事成!

Risposta dalla struttura: 親愛的鳳友，感謝您的入住分享，我們酒店開業以來因房間整潔明亮陽台寬敞風景美深受客人喜歡，當然我們也存在不足的地方，感謝您提出來，這也是我們改進的方向。因我們前台話術不專業給您造成的困惑我們向您致歉，我們會加強專業培訓和監督，再次感謝您的評論，願您永遠快樂！

Risposta dalla struttura: 親愛的鳳友，感謝您的入住分享，同時感謝您指出我們服務和衞生需要改進的地方，我們會悉心聽取的，並制定完善的方案進行整改，很抱歉本次入住未能讓您滿意，我們的公共湯池每天上午都會進行全面清潔和消殺的，確保客人的衞生和健康，這方面我們都有專業檢測證書。私湯房因依山而建，受地形地勢的影響，為了部擋到落地玻璃窗的風景，房間內沒有佈局電視機。您的意見是對我們工作的監督和服務改進的方向，我們誠摯的希望，在不久的將來能夠與您再次相遇在鳳仙境，讓我們有機會為您奉上更加温馨備至的服務，一定不會讓您失望的，願您永遠快樂！

Risposta dalla struttura: Finché sarai soddisfatto, noi saremo felici! Lontano, ti auguro sinceramente la felicità con l'aiuto di una brillante luce lunare. Ricorderemo ogni vostro incoraggiamento e ci guideremo per continuare ad andare avanti. Ci auguriamo sinceramente che tornerete a Fenghuang e continuerete a scegliere il Fengxianjing Wyndham Grand Plaza Royale Hot Spring Hotel~

Risposta dalla struttura: Caro KK.Wong, grazie per aver scelto il nostro hotel e per averci lasciato i tuoi commenti e suggerimenti. Ci dispiace sinceramente che la tua esperienza nel nostro hotel non sia stata soddisfacente. La nostra camera privata Shanxi king-size è una casa indipendente. Nonostante le grandi vetrate a tutta altezza, la stanza è dotata di tende o persiane, per cui la privacy è garantita. Non esiste Didi Chuxing in tutta Phoenix, ma localmente esiste Broadcom Chuxing. Questa è anche la politica comunale. Tuttavia, per consentire agli ospiti di raggiungere comodamente la zona panoramica di Phoenix e il treno ad alta velocità, offriamo un servizio ferroviario ad alta velocità ogni ora dalle 7:30 alle 14:30 del mattino e un servizio per l'antica città di Yunqiao ogni ora dalle 17:30 alle 20:30 di sera. È necessario prenotarli in anticipo. Inoltre, abbiamo anche aperto un comodo sentiero che in 5 minuti conduce alla grande ruota idraulica nella zona panoramica. I commenti che i nostri ospiti lasciano su di noi sono tutte valutazioni e riconoscimenti autentici, basati sulla loro reale esperienza di prenotazione e soggiorno. Forse non ti abbiamo comunicato questa informazione in tempo e non hai preso il nostro bus navetta. Grazie ancora per il vostro soggiorno.

Risposta dalla struttura: Dear guest,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed the quality of our rooms and appreciated the English-speaking staff, as well as the top-notch service provided by our team. Your kind words about our service and the special touch of the Fenghuang snow tea have been passed on to our staff, and they are truly encouraged by your feedback.We sincerely apologize for any disappointment regarding the closed pools during your spring visit. We understand that this might have affected your overall experience, and we will definitely take this into consideration for future improvements. Regarding the water temperature of the pools, your feedback is extremely valuable to us. We'll review and adjust the temperature settings to ensure a more comfortable experience for all guests.While we understand that our hot spring experience is different from that in Japan, we hope that you still found it unique and enjoyable in its own way. We believe that during winter, with the cooler weather, our hot springs can offer a truly relaxing and therapeutic experience, and we would be honored to have you visit us again during that time.Thank you again for your valuable input, and we look forward to welcoming you back to our hotel in the future! Wish you all the best!

Risposta dalla struttura: Dear guest：Thank you for choosing to stay at Wyndham Grand Plaza Royale Hot Spring Fenghuang，Your kind words about our service and the quality of our private hotspring water mean the world to us. We strive to provide an experience that exceeds the typical 5 - star standard, and it's amazing that you consider us a 7 - star establishment，We wholeheartedly look forward to welcoming you back soon. Your return is not just a visit; it's a celebration of our commitment to excellence.

Risposta dalla struttura: 常感謝您的滿意反饋與細緻分享！得知您在淡季來訪依然住得愉快，我們深感榮幸。酒店服務：我們一直致力於為賓客提供超越期待的服務體驗。很高興聽到我們的員工不僅完成了本職工作，還額外為您準備了小吃和熱水，讓您感受到家的温馨。這正是我們“以客為尊”服務理念的體現。免費班車：來回高鐵站的免費班車是我們為賓客提供的便捷服務之一。確實，為了確保班車的準時接送，提前聯繫酒店並告知您的行程安排是非常重要的。關於高峯期是否提供這項服務，我們會根據實際情況進行靈活調整，並提前在官網或前台進行公告，以便賓客能夠及時瞭解。通往鳳凰古城的“捷徑”：感謝您分享了這條通往鳳凰古城的特別路徑，同時也提醒了賓客注意安全。晚上回來時選擇打車或滴滴確實是一個更為安全的選擇。我們也將繼續探索更多便捷、安全的交通方式，為賓客提供更好的出行體驗。早餐：豐富多樣的早餐是我們為賓客精心準備的，旨在滿足大家不同的口味需求。聽到您對早餐的滿意評價，我們非常高興。再次感謝您的寶貴意見與建議！我們期待在未來的日子裏，能夠繼續為您提供卓越的服務與難忘的住宿體驗。如有任何進一步的需求或建議，請隨時與我們聯繫。祝您旅途愉快，期待再次為您服務！

Risposta dalla struttura: Thank you very much for your excellent review! We're delighted to hear that you enjoyed your stay, found the room spacious, and appreciated the variety at breakfast. We're also pleased that you found our free shuttle service to the train station convenient, as well as the nearby sidewalk.Regarding the hot spring, we understand that the operating hours may have been somewhat limited for your convenience. We'll take your feedback into consideration and look into possible ways to extend our hours to better accommodate our guests' schedules.Thank you once again for your valuable feedback. We look forward to welcoming you back soon!

Risposta dalla struttura: 尊敬的賓客，非常抱歉給您帶來如此糟糕的入住體驗！您反饋的空調系統問題讓我們萬分愧疚，這與我們力求為賓客提供舒適休憩環境的初衷嚴重不符。對於您提到的夜間睡眠受影響的情況，我們深感自責。若您後續有再次入住的計劃，懇請您提前聯繫我們，我們將為您優先安排空調系統已優化的客房，盡力彌補此次遺憾。再次為我們的服務失誤向您致以誠摯歉意，也衷心感謝您的反饋，這是我們改進的重要契機。期待未來能有機會重新贏得您的信任！

Risposta dalla struttura: 親愛的鳳友，感謝您帶來的精彩分享，鳳仙境致力於親情化服務，來到鳳仙境就是我們的家人，很開心給您的旅途帶來難忘的時光。生活需要刷新，自然最撫人心。我們來自大自然，走向城市追求更寬廣的視野，征服前路，奔赴未來，有時也需回到自然的懷抱裏，滋養一下我們的生命。鳳仙境周圍被茂密的原始森林包圍，風景優美，景色宜人，即能滿足都市麗人親近自然的需求，也能提供個性潮流的娛樂項目，與愛的人一起漫步在温泉山，欣賞這日月星辰，山水風光，這是最浪漫的快樂，我們期待與您再約鳳仙境！

Risposta dalla struttura: Dear Guest，I'm sorry to hear about the discomfort caused by the flavorful essence. Its also the first time we received the comments about essence at lobby. Your reply is very important to us . We will consider to do something to make guests feel better .By the way, we are glad to know the rest of your stay was acceptable.

Risposta dalla struttura: Thank you for your wonderful review! We're delighted to hear that you found our hotel to be super nice and high-end. It's great to know that our Chinese restaurant stood out as a significant advantage in the area, and that the food met your expectations.We're also pleased to hear that our staff were friendly and accommodating, making your stay as comfortable as possible. While taking a taxi to town may have been necessary, we're glad that it was a convenient and inexpensive option for you.Your recommendation means a lot to us and we're confident that others traveling to this area will also have a positive experience at our hotel. Thank you once again for sharing your feedback and we look forward to welcoming you back in the future!