Quality Inn & Suites Federal Way - Seattle

Nice place, clean rooms.

Thursday night we checked in late around 9pm after an 11hr drive. The carpet floor felt disgusting. The beds are not comfortable. The next morning noticed the room was disgustingly dirty. The sink had noticeable gunk around the rink, the floor had crumbs all over. I have a 11-month toddler who crawls all over. Her feet and legs got dirty black just from crawling around. We requested a room change. Got switched to a new room which was much cleaner and smelled fresh. In the evening before bed, a cockroach was felt on my husband’s leg. Found it crawling under the bed. captured it on video. The outside tile of the tub was sinking in. Stepping out the shower you could feel the soft spot and the unevenness. The customer service from 2/3 of the front office staff were unpleasant, lacked customer service skills/ simple communication. Unpleasant stay overall. Will avoid this hotel chain in the future.

Extremely loud noises. Thin walls. No one was at the front desk for 10+ mins and couldn’t even check in for a while. Impossible to get any sleep here. Avoid at all costs.