Hotel in zona Rudolph Jones Student Center, Fayetteville

Devo iniziare dicendo che Farrah mostra tutto quello che un'organizzazione cerca quando si tratta di servizio clienti! È gentile, empatica e è stata davvero un piacere incontrarci quando siamo arrivati al 3:30a. La mia valutazione potrebbe essere stata data per lei da sola, ma non è, la mia grande esperienza non si è fermata lì. Ogni individuo che abbiamo incontrato ci ha salutati, è stato così gentile e professionale, è stato pulito, è stato un luogo davvero meraviglioso per fermarsi o rimanere. Voglio essere chiaro, ho dato un ottimo rating non perché tutto era perfetto, non ho effettivamente ottenuto le mie camere di connessione confermate, ma eccellente e senza difetti non sono la stessa cosa. Il modo in cui il personale si occupava dell’errore e mi comunicava dimostrava che si occupavano di lui, e si andò oltre e oltre nei suoi sforzi per accogliere me e la mia famiglia, e questo servizio eccellente. Grazie Homewood Suites di Fayetteville, hai fatto un'impressione sulla mia famiglia e io, hai rappresentato bene te stesso, l'organizzazione e la tua città!

I spent 3 nights at this hotel. The first 2 nights were great. The front desk clerk, Lakreisha, was exceptional. I was in town for a death in my family, so I needed the kindness and friendliness. On the morning that I checked out, there was an issue with my reservation because my confirmation email had me checking out the following day, so this is where my things went downhill. I called the front desk to discuss the mishap, and I spoke with the assistant manager, Amanda Hostler. As we went over my bill, I began questioning the issue, she became irritated and started talking over top of me, and when I asked her not to, she began laughing at me. I asked for the general manager, and she said that he was off and that she was managing the hotel for the day. I asked her why she was being rude and mean to me, and she laughed and hung up the phone. I am a Marriott Gold Member and was appalled by this woman's behavior. First of all, how could such a reputable company hire someone who treats their customers poorly, and to make matters worse, she is in management. Back to my story, I immediately went down to the front desk, in my pajamas, and surprisingly, she was on the phone with Justin Durrance, the General Manager. I asked her, why did you hang up the phone on me. She said because you were being rude. I was floored. I could not believe that she was gaslighting me. I asked to speak to Justin since he was already on the phone. I got on the phone and told him everything that had transpired. The very first thing he says when he responded is, ”this is my day off and I'm driving around in my car, and you're calling me on my day off”. I said, ”Excuse me, can I say something”. He abruptly says, ”I let you talk, and now your cutting me off”. I immediately got quiet while thinking to myself, wait a minute, I said excuse me, I'm not being rude, so I continued to stay quiet while he talked. He told me that he heard me in the background while he was on the phone and he heard her as well...so here is the kicker, he ends with saying, ”I back my employees.” No apologies, just ”I back my employees”. I told him, I never called you on your day off or even asked her to call you. I only asked to speak to you because you were already on the phone. I also told him, he should never tell a customer that he back his employees, even if he felt that way, he should never ever say that to a guest. I'm old school, whatever happened to, the customer is always right. Wowwwww! It all made sense to me. Her behavior matched his behavior. This is why she was probably hired, and Justin probably trained her. As far as I'm concerned, they both should be either fired or demoted, and retrained if they stay. This is my first time in Fayetteville, and I am here for a death in my family. I am so disappointed in my experience. I hope senior management sees this review, and do an investigation by looking at the cameras. Marriott is doing a disservice to themselves b

Booked a room while traveling south on I95, and we were very happy with our stay. Got there about 10pm on a Friday and it was packed! There was a youth wrestling tournament in town & the lobby was full of boys and their coaches eating pizza and talking really loud. Great. Front desk staff were super nice despite the crowd, and we were pleasantly surprised by a good night's sleep. Big shout out to whoever the adults were, because the boys were well behaved. The next morning at breakfast it was difficult to get near the breakfast spread, but the staff did a fantastic job of keeping up and no one went hungry. Room was clean and the location off I95 can't be beat. We will put this place on our list of I95 hotels to return to!

My wife and I always stay at the Sleep Inn or Comfort Suites in Fayetteville on our way to visit our son in Virginia. We last stayed at this Sleep in in September and things were okay but they have gotten significantly worse. They still do not have a full hot breakfast although in September they said they were resuming full breakfast(what a lie) in November but still offer Jimmy Dean breakfast sandwiches and granola bars, no fresh milk with coffee. The decaf coffee was not working. Again they said they were resuming full hot breakfast soon(???). There was no tissue in the bathroom and the shower door seal was loose and hanging detached. But the piece de resistance to top it all of when we awoke the next morning to take our shower my wife found a live cockroach on the bathroom floor. I am a loyal Platinum Choice Hotels member but I would avoid this Sleep Inn at all costs, especially when there is a Comfort Suites nearby!

Abbiamo soggiornato in questo hotel per tutta la notte con amici. Dopo l'arrivo alle 10:00 su una notte di 18 gradi, la stanza era 57 gradi quando entravano! Hanno chiamato il dipartimento frontale che non sembrava preoccuparsi e hanno detto che il custode lasci così e hanno solo bisogno di aspettare, si riscalderà presto. Si rivolse dopo 20 minuti dopo che la temperatura non era molto affollata e avevano una risposta simile insensata. Hanno spinto a cambiare le stanze e hanno trovato la stessa cosa nella nuova stanza. Hanno aspettato più di 90 minuti per riscaldare la stanza abbastanza per fare la doccia. Così tanto per arrivare, rilassarsi e andare a dormire! Se uno dei tre membri del personale di servizio in servizio aveva mostrato anche la più piccola empatia con la situazione, avrebbe potuto fare una differenza, ma hanno detto che era politica dell'hotel mantenere le camere fredde e non c'era niente che potessero fare. Cerco di risparmiare energia, ma se si accede con il tempo di arrivo sulle ore di applicazione Hilton in anticipo, non può 1 delle 3 persone sul desktop fare la cosa giusta e disattivare il calore? Certo, un hotel per evitare!

I recently stayed here and had a pleasant experience overall. The room was exceptionally clean, and the beds were incredibly comfortable, making for a restful night's sleep. The hotel was quiet, allowing for uninterrupted relaxation, and the warm cinnamon buns at breakfast were a delicious treat to start the day. I also appreciated the Dove-branded amenities in the bathroom, which added a nice touch of quality. However, I did notice that the hotel has a slightly dated appearance, with some visible wear and tear on the doors. Additionally, it's not located near popular dining and shopping spots, which could be a drawback if you prefer convenience. Despite these minor issues, the quality of the stay was very good.

This is one of the finest hotels I have visited in over 40 years of travel. EVERYTHING about this fine establishment including Security, Staff and accommodations as perfect. Although is was 16 miles from my business activity, it was well worth the drive, and the next time I return to Fayetteville (January 2021, this is where myself and my staff will stay. The front desk staff at check in and check out and the breakfast preparer were top of the line, and this visit was a redemption of the Choice Family after my incident at another Choice Hotel in Fayetteville Dec 6th.