Hotel che accettano animali domestici a Fatima

As part of an organized group tour, we stayed here for one night. My mother and I wanted a twin-bed room but the room we got had two attached beds, which we separated and then requested extra bedding. That was a bit annoying. Room was a bit small. Hotel/room was clean and not too busy. Helpful, patient staff with great English. Dinner and breakfast at the hotel were good. Location to the large square and its two churches was good: a 10 min walk with lots of souvenir shops along the way. Our stay was short but I'd stay here again.

L’hotel è situato a due passi dal santuario, quindi ottima posizione! Le camere sono molto carine e pulite. La colazione è abbondante, salato, dolce, frutta. Abbiamo cenato solo una volta in hotel quindi per quel poco che abbiamo ordinato comunque devo dire che era buono. Il personale molto gentile.

Ce 4**** n'est pas à la hauteur. A notre arrivée vers 19h30, le parking est envahi par des voitures extérieures à l'hôtel car la barrière est bloquée ouverte. Aucune place pour se garer. Une chambre à 2 lits nous est attribuée au lieu d'une à grand lit pourtant réservée. Pas de possibilité de changer de chambre ni même de transformer ces 2 petits lits en grand lit avant le lendemain. Dans les 4****, il y a normalement un service de gouvernante le soir. L'armoire n'est pas équipée d'étagères, juste une penderie. Pas de bouteille d'eau d'accueil ni de café dans le plateau de courtoisie. Juste une bouilloire et du thé. Le petit déjeuner est très simple, les oeufs brouillés sont secs, les viennoiseries aussi. La machine à boissons chaudes donne des cafés et chocolats fabriqués avec de la poudre. Pas fer à repasser et la réception est désemparée quand nous demandons un room service à 21h15, répondant que la cuisine ferme bientôt alors que le menu room service indique jusqu'à 23h ! La prestation nous est tout de même livrée. Bien qu'à la décoration simple, la chambre est de bonne taille et plutôt calmes mais quel 4**** est encore équipé de rideaux de douche dans une baignoire ?! Le minibar est vide. Le tout pour plus de 120€/nuit tout de même. Point positif, le personnel est souriant et serviable

What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob

Excelente hotel, su personal muy amable, las instalaciones perfectas, el desayuno impecable, además está frente a la basílica,la habitaciones son muy cómodas y elegantes, buen ambiente, además tienes la posibilidad de aparcar en la puerta del hotel