Scopri il tuo soggiorno a Fatima

What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob

Nuno at the front desk was amazingly helpful finding us a taxi driver that picked us from Lisbon´s airport and drove us directly to Fatima. Location of this hotel is amazing, next block over starts the Sanctuary, nothing better than that. Amazing view, excellent service. Front desk service in english. They lend us wheel chari for the duration of the trip, which was very useful for my elderly mom. Rooms are sparce but comfortable enough. Bathroom suuper nice. The lady at the store next to the hotel was never to be seen, so no to that. Food was very good. All lin all, great air conditioning (with the heat it was wonderful), amazing hotel, would go back? definite yes.

Desilusão Total com o Pequeno Almoço A experiência com o pequeno-almoço no Lux Fátima foi simplesmente inadmissível para um hotel que se apresenta com 4 estrelas. A oferta de alimentos foi extremamente limitada, e a reposição era praticamente inexistente. A qualidade dos alimentos deixava muito a desejar, e a falta de higiene era evidente em vários momentos. Além disso, não havia qualquer descrição dos alimentos disponíveis, tornando tudo ainda mais desorganizado e confuso. Já estive em hotéis de categorias inferiores que ofereceram um serviço muito superior. É uma total falta de respeito com os hóspedes vender a imagem de um pequeno-almoço de qualidade condizente com o estatuto do hotel e, na prática, entregar um serviço tão abaixo do esperado. Definitivamente, esta foi uma das piores experiências de pequeno-almoço que já tive em qualquer hotel. Uma revisão urgente na gestão e na operação do serviço de pequeno almoço é mais do que necessária.

The Charming Luz houses offer an experience you wont soon forget ! A tranquil village with separate guest houses modeling the vibe & architecture of days gone by in Fatima ... The mother house is where the meals are served in a ”homey” atmosphere and a lovely living room to relax , read or play games. A beautiful area awaits outside for relaxation & swimming too.

The hotel is cosy and small yet so welcoming with its team. The room was very clean and tidy. The location is amazing since it is a walking distance from the sanctuary. Everybody is helpful at the hotel with whatever information or support you need. The breakfast could have been better. You do not have lactose free or gluten free options. I would definitely stay again at this hotel.

Ottimo ritorno per un soggiorno tranquillo. Benvenuto e tranquillo con personale addestrato. Ci siamo divertiti. Viaggiavo con i bambini e posso dire che dal giorno 1 ogni volta che abbiamo bisogno di aiuto possiamo ottenere. Il ricevitore ci ha anche aiutato con il taxi mentre usciva piovendo e anche se la fermata dell'autobus era meno di 10 minuti a piedi con la pioggia non era semplicemente in grado, soprattutto con i bambini 😟 La posizione dell'hotel è conveniente per un breve passo al museo di Fátima e il santuario di Fátima.

My stay at the Cova de Iria Hotel in Fátima was fantastic. I booked a family room and it was very spacious, immaculately clean, the beds are confortable, the showers are the best Ive come across and the hot water comes out fast! The breakfast has a great variaty and the staff were genuinely friendly! The location is very central to walk around with my kids and had no problem parking my car. The valeu for money is very good and I will not bother looking for another place next time I go back to Fátima.

Personale cordiale, letto enorme, camera e bagno attrezzata di ogni confort e cosa fondamentale super pulito, Ottimo ristorante, servizio a buffet con varie pietanze, la colazione era il momento più atteso da tutta la comitiva (50 persone).5 minuti dal santuario